I too have the same problem. I contacted a vaccuum repair guy and he told me that the Bissells are natorious for this problem , and that nine out of ten times it is the pump. So we have a new pump, and I ended up here looking for a manual to show how to replace it. Any help?
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Water will clean carpets but not very well. For the best results don't put any cleanser in your machine. Soap can clogged up the lines in your machine. When you have soap dispensed or or in the water in your machine you are squirting it onto the carpet and sucking it back up at the same time...the soap and water isn't on the carpet long enough to clean well unless you keep going over the same area many times. To clean better it's really important to vacuum thoroughly going slowly in multiple directions to get as much dry, gritty soil and hair and dust out as possible, it's easy to get these soils out when the carpet is dry if your vacuum is working properly. Vacuum, vacuum, vacuum.
Get a spray bottle or sprayer and put hot tap water in it, add the cleaning solution to the hot water and spray enough on the carpets to get the face fibers damp...let the hot water solution sit on the carpets 5 or 10 minutes and then use your machine to clean and rinse the soap, water and loosened soils from the carpet fibers. Repeat if necessary. Your carpets will be cleaner because you allowed adequate dwell time for the soap and water to work on the sticky greasy soils attached to the carpet fibers and stay clean longer because the soap is rinsed out of the carpets. Your carpet cleaning machine will last longer too because the water lines, pumps, spray jets, heaters, etc can't get clogged with soap gunk if you don't put soap in it. The method I'm describing is how the best professional carpet cleaners clean carpets. Hiring a quality carpet cleaner cost more up front but the carpets may stay clean two or three times longer, saving a lot of money in the long run. If you clean your carpets using this dual process method you may do a better job with a small portable home or rented cleaner than hiring the average carpet cleaning professional who is trying to give you the lowest price.
Have you checked the hose for clogs or leaks. Clogged and leaky hoses are an area of concern with any central vac. Unless you hose has a hose sock, then wear and tear from constant rubbing on floors and other surfaces will result in holes and cracks. Pulling the hose can also result in leaks where the hose attaches to the handle and intake connector.
Mix some dish soap with water.
Use shop vac to blow air through hose, with other end capped or "clogged".
Apply soap solution to each end of hose.
If bubbles form, this indicates leakage. Hose will need to be replaced.
Usually that is showing no soap in soap tank even if there is water in the water tank.After filling soap tank make sure it locks in real good ;Thats been my problem a few times.I didnt know the water and soap were in seperate tanks the first 2 times I used mine lol....
I have a Proheat 2X and had the same problem. I tried the Water Rinse setting and found water came out and was suctioned properly, but on the Light Clean, Normal Clean, and Heavy Traffic settings, the unit failed to do anything. Problem may be with leaving the soap dispenser in-place, which might scum up the tubing.
SO, an alternative to throwing out my unit and buying something else was to put one capful of the Bissell soap in the water resevoir and keep the unit on Water Rinse. IT WORKS BEAUTIFULLY NOW. Don't know if this will help, but at least I didn't have to buy a new unit. Rinse everything after using and there's been no problem.
I have a Proheat 2X and had the same problem. I don't know if this will work with your unit... but I tried the Water Rinse setting and found water came out and was suctioned properly, but on the Light Clean, Normal Clean, and Heavy Traffic settings, the unit failed to do anything. Problem may be with leaving the soap dispenser in-place, which might scum up the tubing. With the dial set to "Tools", I had the same problem.
SO, an alternative to throwing out my unit and buying something else was to put one capful of the Bissell soap in the water resevoir and keep the unit on Water Rinse. IT WORKS BEAUTIFULLY NOW on carpet & tool settings. Don't know if this will help you, but at least I didn't have to buy a new unit. Rinse everything after using and there's been no problem.
These are two different problems the first could be a clogged heater soap coagulates in the heater passages and clogs the flow of water to see if this is indeed the problem turn the unit on and try and spray water with the top trigger (floor nozzle) then try to spray at the hand nozzle if you get water at the hand nozzle but not the floor nozzle it is the heater. The hand nozzle water bypasses the heater. Also check the solution or soap tank if you pull it out and there is not red seal on the bottom it may be stuck in the machine and won't create a good seal check to see if it is still in the hole where the tank inserts. As for the unit not turning on that could be a number of issues cord,switch or just over heated. Visit www.stevessewandvac.com for any parts or questions about this machine or any other.
Bissell 1698 PowerSteamer ProHeat Upright will not work. The brushes spin, the soap comes out, but no water is getting to the carpet.
You may try the trigger assembly may not be releasing the water , your brushes spin and the soap comes out but no water – it may have come unhooked or broken, also the water line could be plugged, clogged or pinched and not releasing water to the brushes -- you may try the owners manual for the trouble shooting for the item or check the Bissell website listed below or the customer service phone number of 1-800-237-7691 – the website has a list of trouble shooting listed right on the website I you enter the Model number and hit trouble shooting
http://www.bissell.com/ By PhoneCustomer Service: (800) 237-7691 Hours: M-F 8:00 a.m. - 10:00 p.m. ET Saturday 9:00 a.m. - 8:00 p.m. ET
This could be due to dried out soap in the works below the dispenser. Try cleaning the hole, putting plain water in the soap dispenser to clean it out further.
You could just put some soap in with the water. Be sure to run lots of rinse water through afterward to clean out the heating unit.