Question about Palm m125 Handheld

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Hot sync error 8001 with MS outlook

ERROR: 00008001 Unable to communicate with Outlook's OLE Automation interface. I've gotten this error years ago and had to call tech support which had me delete the conduit and reinstall (I think). I tried that, I tried deleting the pocket mirror reference in outlook and I've tried reinstalling the s/w. No luck. This device had synced with Outlook about 3 weeks ago, but won't anymore. What are the steps to fix or reset the conduits (other that listed above)?

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Re: Hot sync error 8001 with MS outlook

Answers on Chapura PocketMirror errors, Chapura maintains a really good database of fixes for errors with their PocketMirror Outlook PIM conduits. Copied from the site: First, make sure you are running the latest version of PocketMirror version 3.1.7. To check which version you are currently running, please see Chapura FAQ PM089. If you are still receiving the same error after installing the latest version of PocketMirror then continue with the following steps. If Option 1 does not resolve the issue, then move onto Option 2 and so on: Option 1: Run the Outlook 2000/2002/2003 "Detect and Repair" utility (You will need the Office/Outlook CD-ROM). 1. In Outlook click "Help/Detect and Repair". 2. After the repair is complete, reboot your computer and synchronize your handheld. Option 2: If you are running Windows XP and this error is occurring, please perform the steps in Chapura FAQ PM198. Option 3: If this OLE error occurs ONLY when synchronizing with Outlook closed, then please see Chapura FAQ PM053 "Outlook Backup Add-in causes HotSync failure when Outlook is closed." Option 4: If you have a laptop computer and are running Windows 2000/Outlook 2000, this OLE error may be caused if your laptop goes into sleep/hibernate mode when Outlook is open. To fix this problem reboot your computer and try to synchronize your handheld again. In the future make sure Outlook is closed when your computer "hibernates". Option 5: Uninstall and reinstall 3rd party conduits such as the TakeNote, DayNotez, PocketQuicken, QuickWord, Quicksheet, etc. To check for these conduits: 1. Click on the HotSync Manager icon (circular red/blue arrows on the bottom right of your PC screen, see image.) Note: The HotSync Manager icon may be hidden on Windows XP, please click the round white arrow button (see image) to unhide the icon. HotSync Manager Icon Example 2. Click on "Custom". If you see any of the above mentioned program conduits listed in the "Custom" screen ABOVE the PocketMirror conduits (Outlook Calendar, Outlook Contacts, Outlook Tasks & Outlook Notes) then uninstall any of these 3rd party programs. To do this go to "Start/Settings/Control Panel" or "Start/Control Panel" and double-click on Add/Remove programs. Then reinstall these programs from the original source media. Option 6: If you are using Outlook 98/2000, please follow the steps in Chapura FAQ PM108 "How do I change Outlook from "Internet Only" to "Corporate/Workgroup" Mode?"

Posted on Sep 11, 2005

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