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Had exactly the same problem. The solution was a piece of scotch tape. Open the small paper tray, and position the paper guide (the rear one, not the side one) so that you can put your paper stack down with a little bit of looseness, then tape it down so it can't slide back and forth anymore. Now put the paper back in. This worked like a charm for me. Turns out the rear guide was a little too loose so that everytime the paper tray got sucked in, it would push the whole paper stack backward and then the rollers couldn't find the top sheet to feed into the printer.
Have you loaded them face down? I have a 7360 and they are pretty fussy about what they will take and what they won't and how. The paper must be put in the upper drawer (if it is 6x4 paper), with the glossy side down and the drawer must be pushed right in.
Perhaps you are loading too much paper into the tray. Please try to work through the steps in this troubleshooter and see if it has any effect. If not, please report back with the results and someone will be happy to assist you. HP OOPaper
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread. If I've managed to answer your question or solve a problem, please take a moment to kindly rate this post....thanks!
I had the same problem. I hadn't used the printer in a long time and it took a few minutes to figure out what I did. This may not be your problem, but there are two sliders on the main tray. The first goes left to right and the second goes front to back. If you've use normal 4x6 paper you put the paper in and push the slider forward to lock in the paper so it prints straight. The problem is if you run out of paper and haven't used the printer in a long time, you may try to slide the paper in just like you would a normal printer. But for it to work, you have to pull the front-to-back slider back, and make sure the paper is forward of that slider. If you've pushed it way forward after trying to shove your paper in, you may have to find something to pull it back out again, because your fingers might not be able to get in that far.
i do not have areason for why the printer continuously goes offline but there is a way to put it temporarily back online. Go to printers in the control panel. right click on d7260 and click on use printer online. This only seems to work for one or two docs before you have to repeat the process.