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All creative mp3 players have a reset button you have to use a pin or very small object to reset it but to me it looks like it frooze up. try to reset it charge it and then turn it back on. the reset button looks like a little hole. the one i bought my roomate is on the side bottom and his says reset. you have the one i bought my mom and she is not currently here at the moment but there should be a simular hole on yours to reset. if you need help finding it let me know i will get ahold of my mom.
I Recently bought a Zen, and it works great. The only problem I found was that it freezes itself from time to time, and the best solution to this problem is on the bottom of your Zen, there is a very small Reset hole. With a needle or a toothpick, gently stick it in, and push lightly. This will allow the Zen to unfreeze, and return back into it's regular mode. All your files will be saved, and kept on to the Zen, so you don't need to worry about losing any of your files.