I have a HP laptop, bought in Canada. I accidently must have hit a few keys, and now instead of a question mark, I type an upper case version of e in resume. I cant show it to you here as your website tells me to type legal characters only. please help me in fixing this!

I had a similar problem after replacing a damaged keyboard, turned out that the ribbon cable kept pulling slightly from its socket each time i replaced the keyboard, try lifting the keyboard gently and check that the ribbon cable is fully inserted correctly.

It's probably the smaller keys on a laptop that is causing this.
smaller keys means you may be inadvertently hitting an action key ( e.g. Ctrl and a button) or you may be catching the touch pad with your thumb as you type.
A tap on the touchpad is just like a click. Anywhere the mouse is on screen will be clicked... So if you have your mouse over send and you catch the pad with your thumb then it's like you are clicking.

Try hitting the shift key very firmly, like you are angrily sending a nasty email to your boss.

Have you put in your key? Current versions of Office come in a trial version that will work 25 times and need the key put in after that. It will ask every time before that to give you the chance to put in the key before the trial expires.

Jim

It seems likely that you touched the CTRL key while pressing the apostrophe key, which creates a shortcut to an accented letter eg CTRL+',e will give ?.

Try Ctrl + e again to see if it goes away..cheers

certain letter keys on my keyboard are typing out numbers instead of letters? Have i accidently hit a key to make this do this? How do i fixx it?

Try system restore

look for a switch that says "Kybrd 1" and "Kybrd 2" and put it on Kybrd 1.

press caps lock and F9 together see if that fixes it