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I have a Toshiba Laptop Satalite A100 System Unit - Model No. PSAA8A-IHQ03R, which is installed with the Protector Suite QL, and is now approx 15 months old. Approx 3 months ago, the laptop was involved in an accident in which the screen needed to be replaced. At the time of the accident, the Laptop was logged onto my account, which is 1 of the 2 'Administrator Accounts' on the Laptop. (There are also 2 other 'Limited Accounts' on the laptop also). Since the repair of the laptop, all record of my part of the Protector Suite - ie. my back-up Password & my Fingerprints - have been deleted, although none of the other accounts have been affected. We have tried re-enrolling my prints, but it won't recognize my previous back-up password, or allow me to introduce a new password & it also no longer recognises any of my previously registered fingerprints. Unfortunately to re-enroll my prints again, the laptop asks for my back-up password (which no longer exists), therefore will not allow me to re-register my fingerprints. My laptop is also frequently taken by my daughter to University, & much of the files on my account contain sensitive & private information which I do not wish to be accessed. by anyone else I have taken the laptop to several computer repairers, but none have been able to help me as this software is not common to other computers. Can you please tell me how I can re-install the Protector Suite on my Admistrator account of my laptop please? Many thanks, Lisa Dempsey

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I have to give the credit to my daughter, who has fixed the problem so that all is ok.

She simply saved all the data on my file, then deleted it completely from the laptop. She then created a new User Account for me, after which the Security Suite asked me to enrol as if I was a new user.

At this stage, all is working perfectly, but I'm having a hell of a time going through & deleting all the double info, but it's working so I suppose it's worth it.

Hope this helps somone else.

Posted on Aug 31, 2008

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Hi, I have a Toshiba Satalite Pro U300 laptop and my CD/DVD drive will not read discs (TOSHIBA MK1646GSX).


did you tried yet to reinstall the aspi32 package from adaptec?
http://www.adaptec.com/en-US/speed/software_pc/aspi/aspi32_exe.htm

4 files are coming out of this autoextractible archive..

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Please can you supply me instructions and/or diagrams for replacement keyboard for a toshiba sattilite pro a100 laptop


Jasper02:

Good day to you. The A100 is a Satellite, but not a Satellite Pro. Additionally, the exact model of your laptop will include a number of characters following the 100. For instance, it could be A100-Sxx11TD (where xx=22, 23, or 81), or it could be A100-STxxxx (xx=1041, 1042, 3211, or 8211). Therefore, it is possible that there could be instructions or other information available for your specific model. However, there are no instructions or other such indication as to how you could replace your own keyboard at Toshiba. They indicate in user materials that an authorized service provider should handle any such matters. I suspect this is because it is much more difficult than it may first appear - a notebook keyboard is not an isolated piece of equipment as it is with a desktop, as it is an integrated part of your notebook.

Unless there is a real need to do otherwise, if you can not rectify the issue with your keyboard, I would recommend simply obtaining and using an external keyboard. There are a number of different models specifically designed to be small and portable for laptop usage. See this link for Toshiba's keyboard troubleshooting: http://askiris.toshiba.com/ToshibaSupportSite/search.do?cmd=displayKC&docType=kc&externalId=639911xml&sliceId=&dialogID=45559243&stateId=0%200%2045557500.

The link to the User's Guide is here for the A100/A105 product line. http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_docTOC.jsp?moid=1484725&rpn=PSAA8U&ct=UG&soid=1266386&BV_SessionID=@@@@0620704634.1214760254@@@@&BV_EngineID=ccccadeehkeldeecgfkceghdgngdgmn.0
The support home is at the link below, and you can choose your exact actual model from the drop down list (Satellite in the middle) on the far right. http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_modSel.jsp?BV_SessionID=@@@@0620704634.1214760254@@@@&BV_EngineID=ccccadeehkeldeecgfkceghdgngdgmn.0

There are a couple of basic concerns I have become aware of over the past few months, however, that you should be made aware of as well. First, there is a critical BIOS update for the A100 model, and failure to update could result in issues with your battery specifically and your PC generally. The link with the basic information, concerning a randomly chosen A100 model is at http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_supportNews.jsp?moid=1484720&rpn=PSAA8U&ct=SN&hideNav=true&sn_mod=1484720&sn_rpn=PSAA8U&sn_mpn=&BV_SessionID=@@@@0620704634.1214760254@@@@&BV_EngineID=ccccadeehkeldeecgfkceghdgngdgmn.0.

[I do not know if the following impacted your situation, but if the battery was one of the bad ones, it could very well be the root cause.]

Basically, it was discovered that many batteries in the Toshiba models cited were defective and have created major issues - up to and including catching on fire! So, you should check your battery to be certain that you are not at risk. If your battery is one of those indicated as defective, they will replace it free - and they are also very definite about not using the machine on AC with the battery installed... Please take a look at the link --
http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_dtlView.jsp?soid=1788033&BV_SessionID=@@@@0089026791.1212258658@@@@&BV_EngineID=ccccadeefdghjdgcgfkceghdgngdgmn.0&ignore_sn=true.

Finally, if you still believe that you must replace the keyboard on your notebook, you can purchase it from National Parts Depot, which is the company distributing for Toshiba. See link below, and I would suggest contacting them to ensure that diagram and/or instructional document is included.
http://www.nationalparts.com/store/subcat.asp?catindex=1&catid=6606&XPR=06810D7F0D6701660B7E0A860906810D7F0D6701640B770A8009

If you need further assistance, please post back. Otherwise, thank you for using and rating FixYa!

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1 Answer

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Post back again if you want further assistance to your problem.

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