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I have a Toshiba Laptop Satalite A100 System Unit - Model No. PSAA8A-IHQ03R, which is installed with the Protector Suite QL, and is now approx 15 months old. Approx 3 months ago, the laptop was involved in an accident in which the screen needed to be replaced. At the time of the accident, the Laptop was logged onto my account, which is 1 of the 2 'Administrator Accounts' on the Laptop. (There are also 2 other 'Limited Accounts' on the laptop also). Since the repair of the laptop, all record of my part of the Protector Suite - ie. my back-up Password & my Fingerprints - have been deleted, although none of the other accounts have been affected. We have tried re-enrolling my prints, but it won't recognize my previous back-up password, or allow me to introduce a new password & it also no longer recognises any of my previously registered fingerprints. Unfortunately to re-enroll my prints again, the laptop asks for my back-up password (which no longer exists), therefore will not allow me to re-register my fingerprints. My laptop is also frequently taken by my daughter to University, & much of the files on my account contain sensitive & private information which I do not wish to be accessed. by anyone else I have taken the laptop to several computer repairers, but none have been able to help me as this software is not common to other computers. Can you please tell me how I can re-install the Protector Suite on my Admistrator account of my laptop please? Many thanks, Lisa Dempsey

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I have to give the credit to my daughter, who has fixed the problem so that all is ok.

She simply saved all the data on my file, then deleted it completely from the laptop. She then created a new User Account for me, after which the Security Suite asked me to enrol as if I was a new user.

At this stage, all is working perfectly, but I'm having a hell of a time going through & deleting all the double info, but it's working so I suppose it's worth it.

Hope this helps somone else.

Posted on Aug 31, 2008

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