Question about Gateway Computers & Internet

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After downloading Norton Internet Security update several weeks ago, I lost access to internet through Internet Explorer but can access Internet using my Outlook address bar and Favorites. But when I click Explorer, I cannot access. Diagnostics says my firewall is blocking HTTP, HTTPS, and FTP. However, turning the firewall off does not make a difference. Symantec/Norton had me uninstall & reinstall Internet Security. Result = no change. My ISP will not help because they say I have internet connection so the problem is with my Gateway computer.

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I find you have 3 firewalls now, your modem, windows and Norton. Get rid of two. Usually your modem does a better job.

Posted on Aug 30, 2008

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First for adware and virus removal I recommend threatfire which is a free download. I personally use this also.
It can be download here: http://www.threatfire.com/download/

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Lost all connection with internet


Looks to me the EASIEST thing to do would be to use SYSTEM RESTORE function for windows and go back at least one day before you installed the update. That should lick this problem.

You may also try to disable Norton and see what is does for you internet connection. Uninstalling Norton is not out of the question, but you may have to get the NORTON REMOVAL TOOL to completely get rid of Norton.

Hope it helps!

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Dec 16, 2008 | Computers & Internet

1 Answer

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hi there,

although, not specified what you did but i presume 2 actions:

1. Running the program and cannot be completely loaded, it means that there's a program that block your Norton Internet Security 2008 to run, and that might be a Virus or Trojan. or someone is hacking in your pc (might be). and this will happen, if your Norton Internet Security 2008 is not updated and/or you install an internet plug ins in some of your visited website and through that plug ins the website administrator has a link in your pc to access, but not all.

solution: try to uninstall and fresh install your Norton Internet Security 2008 but before you do that make sure that you have a supported docs like cd key and response code from Norton if any, to successfully install your anti virus. and before you install, unplug your connection from internet (install offline, after installation, update it and scan your pc).

2. you install your Norton Internet Security 2008 and cannot be completely loaded, it means that Norton program is corrupted. please have a fresh copy in cd if any and install it.



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perhaps, the problem is due to some malware,scan and clean your system with a good updated anti-virus(i recommend bitdefender) and to avoid this in future,install an internet security(i recommend latest norton internet security).

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Download and run MOZILLA
After getting up on the net with mozilla download and install Internet Explorer updates.

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