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Trying to install a HP Photosmart printer C4200. My computer D Drive cannot read disc. When disc is inserted the CD drive no disc inserted. I can read other CD disc.

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Hello,

It may be that the cd is scratched or damaged. You can download the driver with the information below.

Here is a link for models in the c4200 series. You will need to click your exact model,which can be found on the front or bottom of the printer.

http://h20180.www2.hp.com/apps/Lookup?h_lang=en&h_cc=us&cc=us&h_page=hpcom&lang=en&h_client=S-A-R163-1&h_pagetype=s-002&h_query=C4200

After choosing your model, you will need to select your operating system. On the next screen you will see a Driver section. I would sugest that you choose either the basic or the full feature driver.

Once you click your choice, you will need to click the Download Ony button. Once you see the Save dialog just click Save. Then click the Save In field at the top and choose Desktop then click Save to start the download.

Once the download is complete you just need to find the icon on your desktop and double click it to start the installion of the driver.

Thanks

Posted on Aug 30, 2008

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