Question about Canon EF-S 17-85MM F/4-5.6 IS USM Lens

3 Answers

17-85MM IS - mechanically stuck at 17mm - will not zoom -

Hello - My EFS17-85 IS USM has zoom ring stuck at 17mm setting.

I can move the zoom ring a little bit only - say about 2mm of travel.
On camera, lens focuses in manual and auto, and IS seems to work also.

Nothing rattles. No loose parts, it seems.

It definitely feels like some sort of mechanical problem, and I am comfortable taking gadgets apart, but I need guidance. The fee from Canon is a little hard to choke down.

I really appreciate any assistance.

Best Regards,

ed.m@lasermotion.com

Posted by on

  • 3 more comments 
  • aralani Sep 05, 2008

    I have the same issue--stuck at 17mm. I don't mind taking it apart, but I don't want to turn a $100 fix bill into a new lens bill. Any help would be appreciated!

  • wobra Oct 02, 2008

    I have the same problem an no solution now. I opened the lens myself but without a result.

  • niels_orskov Nov 01, 2008

    Hi I have the same problem - It started during my vacation in Peru - where I really needed the camera. Canon in Lima ficed it, but now, I am home, it is stuck again.

    Is this a general problem with this lens??

    Basically i expext a robust quality from Canon - that doesent let me down, when I need it.

    I used to have a Nikon F - a very robust thing. I whish for something like that

  • Anonymous Nov 03, 2008

    I have the same problem I have taken it apart, took some time to get the connector out of the top ring, the black center piece have to come out first, then connector "falls" out, and the rest is just traigt forward, taking it apart bit by bit, but I havent been able to disasamble the zoom ring, have to let it rest for a few days before i give it a go again.



    Mr Andersson

  • martalongopr Nov 08, 2008

    Same problem you all have!!! New 17 - 85mm EFS and mechanically stuck at 17. I thought the kids may have done something to it, but it looks like it's a design glitch. Please help. I guess the warantee should cover this, but holidays are coming up and I don't want to send the camera in.

×

3 Answers

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

Hi all,

I've had the same problem. So I decided to give it a try because I didn't find any solutions on the net. Unfortunately you have to pay pretty much for a Canon lens while the internal quality is pretty cheap, the whole mechanism is of plastic and this is also the problem. And after a while some screws will vibrate loose from the plastic components and canon could have done this better.

Probably within your lens is now one of the three zoom mechanism screws complete removed and you will notice that there is some abnormal movement in the zoom part. Unfortunately these screws are deeply mounted inside the lens and you need a lots of skill and patience to get it fixed.


First you need to completely disassemble the lens, and please make a picture of your lens after every step you make because I had to disassemble my lens 4 times! Because some of the elements was not right in place.

I will try to place a more complete description later today including some pictures.

Regards Gert


Posted on Dec 04, 2008

  • 4 more comments 
  • Gertus Dec 04, 2008


    Hi all,



    I wanted to edit my unfinished answer above but unfortunately I’m not able to edit my own solution. I asked the support of FixYa to remove it. But I’m also not able to post a complete manual on the crappy website because I’m exceeding the message limit. But I really would like to inform you that there is a possibility to fix it your self.



    So I’ve written a manual and posted it on a free file share website.



    This is the issue with the stuck of the zoom ring: The Canon lens is an expensive lens but build with cheap plastic materials. And due to the frequently use of the zoom mechanism the screws will become loose from the plastiic and at a certain moment the screw will completely be removed out of its position and will stuck somewhere in the lens. This causes that your zoom will lock.



    To solve this you will have to completely disassemble the lens which is pretty hard because the real zoom mechanism is deeply inside the lens.



    With the link below you can download my solution. Hopefully you’re also able to fix the lens.



    Best Regards

    Gert Jan,



    Link : Repairmanual Canon 17-85mm zoomlens



  • Gertus Dec 04, 2008

    Picture where the screw is missing





    Parts to be removed






  • Gertus Dec 04, 2008


    I would advise you to make good close-up pictures of every step you make. Because I had to

    disassemble my lens 3 times! Because I didn’t know the right position for some elements mostly in

    the focus ring. But I think you could leave the three metal rings from the focus area in place, this

    will save you a lot of precious work and time.

    Also use a screwdriver which exactly fits, otherwise you’ll damage the screwheads.

    For the steps below see the numbered image at the bottom of this document



    • Remove the aluminium ring at the back, (1)


    • Remove the two little screws in the connector


    • Tilt the ring a little and push with your thumb the black plastic inner part from inside to outside (2)


    • Remove the plastic housing and while removing use a little screwdriver to remove the cable rom the print (3)


    • Remove the cables from the print, one screw, and remove the print (4)


    • Remove the plastic part (5)


    • Remove the focus ring (6) but you probably can leave the metal rings in place (6a)


    • Remove the ring sticker at the front (7)


    • Remove the three screws and the front lens (8)


    • Use a little screwdriver to remove the rubber zoom band (9)


    • Remove the three screws inside the zoom unit (10)


    • Remove the three screws/rings at the side of the second zoom part (11)


    • Now you should be able to take out the inner lens-unit (12)

    Hopefully you’ll have the same problem and is there only a screw missing in the zoom-part. Return

    the screw at the original position and use loctite or something like nail polish to prevent the

    problem for the future. Now put everything back in the reverse order.

  • longy77 Aug 20, 2011

    Hey Gertus. great manual on fixing the zoom problem. I have a 17-55 f2.8 IS USM Canon Lens that I dropped and the zoom ring would zoom out but not in. I followed your manual to take the lens apart and even tho they are not the same it helped a lot. The only thing I didnt read was your do's and donts and I have removed the focus ring. Now I put it back together and the focus doesn't work. Did you have a similar problem and if so what did you do to fix it.??? Any help would be great. Cheers Bud.

  • longy77 Aug 20, 2011

    All sorted. I read a little further and found out I didnt have the clip in place when I reinstalled. If anyone knows of a site to pick up parts for canon lens please let me know. cheers

  • Papparazzi
    Papparazzi Oct 25, 2013

    Hoping that this will work...... there is a great place near by....... but they must be busy...... I thougth that I would attempt myself.. trying to fid the 3 d specs for dissambly on line.. nothing. I will youtube it, just in case it is successful..

×

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 6 Answers

I have just followed Gertus' instructions, it worked great! Some additional points:
- "print" = printed circuit board.
- There is a third screw attached to part (1) : it stops the lens from swinging around too far when attached to your camera body. I lost it - oops!
- Part (2) has four clips inside that hold it in place, I broke one off but things still hold.
- I concur with the comments on parts (6a) : they do not need to be removed.
- To remove part (12) there are three screws on the back, there are about 10 different ways you can reattach them, so TAKE A PHOTO!
- When reassembling make sure you feed the two ribbon cables from the zoom mechanism (12) through the main lens body - I forgot the first time and had to pull it apart and try again.
- When putting the zoom mechanism back in place, be very careful of the delicite wipers that slide along the small PCB - these are sensors for the focal length (captured in EXIF headers)
- When placing the zoom mechanism (12) back inside the main lens body a black plastic tab needs to run between two silver metal guides. If you do not, the lens will go back together but the focus will be WAY off.

Marcus

Posted on Feb 22, 2010

  • Papparazzi
    Papparazzi Oct 25, 2013

    I am attempting this tomorrow......... think that I will Youtuve it..... just in case it is successful..

×

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

Check out this website for a step by step breakdown of how to fix it.
http://thydzik.com/canon-efs-17-85mm-is-stucklocked-zoom-repairdisassembly/

Posted on Dec 21, 2012

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My lense will not come out. It's stuck and the camera is unusable.


Hi


Thanks for using FixYa. To start with try to blow compressed air around the lens cover so that if there is any dirt it cleans if off. You can also stick a thin strip of paper between the lens shutter and the outer support ring & move it in a way that it clears the debris that’s stuck in there. If still the issue is not resolved then you’ll have to replace the lens assembly & lens mechanism to fix this issue. It is recommended to be done by a professional. Please do accept the solution if the issue is resolved or post a comment for further assistance.


Thanks
Rylee

Sep 12, 2010 | Kodak Easyshare V1233 12.1MP Digital...

1 Answer

My fujifilm s1000 keeps showing "zoom error." I don't know what happend. It's like one day it's working, the next not. I have a family member graduating Friday and can't afford a new camera. I've taken out...


Hi.

If you try turning on the camera with the lens cap on, you may get zoom error. Ensure that you are removing the lens cap before turning on the camera.

If the autofocus ring is held while taking the picture, or operating the lens this will also cause the Zoom error message coming up.

If that is not the problem, then the lens has troubles extending. This may happen because of dust stuck in lens mechanism, or because of a mechanical fault concerning the lens.
Any cause preventing lens from full extention or retraction will trigger zoom error.

Here a basic manual in PDF format.

Here Owners manual.

May 20, 2010 | Fuji FinePix S1000FD Digital Camera

1 Answer

Canon Rebel XTI Ef-S Lens stuck


Hello Pittsburgh! I lived there for 3 years! Dreadful city. :-)

Now, your lens must have a problem with the guide rails/pins. If you dropped it or bumped it, you might have broken/damaged those guide rails. Another reason might be sand/grit in the zoom mechanism.

You may try stripping the lens slowly and see if you can identify the problem. Most lenses are easy to disassemble, you start from the rear mount area, take off screws, and parts one by one, and be organized (i.e., take photos for every step and don't mix the screws).

Good luck.

K.

Aug 14, 2008 | Canon Rebel XT / EOS 350D Digital Camera

3 Answers

Fuji Zoom Error Message


drop it on the floor from a few feet I did this and now mine works

Aug 02, 2008 | Fuji FinePix A820 Digital Camera

1 Answer

No zooming


sorry but the dmc-fz7 does not have a zoom ring only a zoom control on the top right.

Apr 29, 2008 | Panasonic Lumix DMC-FZ7 Digital Camera

2 Answers

Zoom ring on 18-55 mm lens is locked/stuck


Are you sure it's the zoom ring that's stuck, and not the focus ring? The focus ring doesn't move when the camera is in autofocus.
If it's indeed the zoom ring that's stuck, you can spend more money than the lens is worth in repairs, or buy a replacement (circa 35 dollars on ebay) for dreadfully cheap. Good luck.

Apr 06, 2008 | Nikon D40 Digital Camera with G-II 18-55mm...

1 Answer

Zoom error


Just fixed the same problem on mine. This is what I did:
Unscrew 6 small screws around the lens casing and remove the casing (two layers ((rings)). Jiggle the inner most lens casing while you turn power on. The lens moving (i.e., auto focus) mechanism becomes unstuck. Voila.
The problem in my case was caused by the dust that accumulated inside the casing and caused the auto focus mechanism not to move freely.
Good luck.

Mar 05, 2008 | Fuji FinePix S7000 Digital Camera

1 Answer

Indoor photography


If you're on a budget, the 50mm f/1.8 II is a great deal, $100ish, f/1.8 is great for low light.

If you have a bit more cash, the 50mm f/1.4 has better build quality (the 1.8 is all plastic) and much better autofocusing (its USM so its fast and quiet, as well as more reliable) and its also slightly sharper.

If you want a zoom, from canon theres the 17-55 f/2.8, which has image stabilizer and USM focusing.
Also, the 24-70mm f/2.8L, which has USM, and since its an L lens, fantastic optical quality. However, it will run you over a thousand most likely.

From sigma, theres several zoom options, the 28-70mm F2.8 EX DG, 24-70mm F2.8 EX DG MACRO, and 24-60mm F2.8 EX DG. All under $800 or so.

Dec 03, 2007 | Canon EOS 400D / Rebel XTi Digital Camera...

1 Answer

Digital Zoom not working


Check the camera's "shooting mode". By default "digital" zoom is NOT on. Instead, according to the manual, you actually have to set it on as part of the camera's shooting mode setting. It's accessed from the main menu (Ok button), choose right arrow, then up and right to choose the "camera" settings. You should see the setting for "digital" and you may see it's OFF, in which case just turn it ON.

There is also a group portrait mode shooting program that can set the optical zoom to WIDE only. This is accessed by hitting the left arrow when you turn the camera on (the circle with the dots). By default it should be "P" for auto program, but if it's set to the icon with 2 people in it, that appears to set wide angle only.

Alas, I checked this last thing on mine and it just seems the lens is stuck (I hear a short whir and that's it, and it is set on "P"). Any suggestions for a mechanical repair?

Aug 28, 2007 | Olympus Camedia D-540 Zoom Digital Camera

39 Answers

Fuji Zoom Error Message


Ronald, There is no easy fix, you?ll have either disassemble and get dirty, or take to an authorized repair person. This zoom error problem is usually caused due to dirt or dust in the zoom mechanism. If you think you can handle disassembling the camera then grab a set of gentile screwdrivers and follow these instructions: You will have to remove a few circuit boards in order to get to the zoom mechanism.

Apr 14, 2007 | Fuji FinePix S304 Digital Camera

Not finding what you are looking for?
Canon EF-S 17-85MM F/4-5.6 IS USM Lens Logo

13,375 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Cameras Experts

kakima

Level 3 Expert

101544 Answers

TC CAMERA REPAIR.Com...

Level 2 Expert

165 Answers

old marine
old marine

Level 3 Expert

1709 Answers

Are you a Canon Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...