Following several years of successful use and hotsyncing, my company had us upgrade to MS Office 2003 and thus I am now using Outlook 2003. I now receive error messages in my Hotsync log. I have tried several times to correct it - I have rebooted, restarted Outlook, reinserted the Palm in the cradle, and have even tried reinstalling the software. My "profile" didn't change in the Outlook update yet that is a message I get - it says "failed to locate correct profile" for several items. Note Pad is ok, my Docs to Go is ok.
Re: Update to MS Outlook 2003 causes Hotsync error
Delete local user name
in desperation, after removing the user name from the handheld and still not getting any results or ANY syncs, I launched Chapura Settings from My Desktop, deleted my user name, re-created my same user name, same spelling, and then everything worked first time every time.
I have the latest Pocket Mirror PMStdUpdate3171.exe loaded on top of what came on the installation CD.
to sum up, I deleted the user name from both handheld and PC and recreated it only on the PC, then sync'd with outlook 2003 without even a reboot.
good luck
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Click on this link or copy and paste the complete link into your browser. If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe
This morning I downloaded LifeDrive Update 1.0, and when I did a HotSync afterwards, I got an error message saying,
Handheld Tasks application database version not supported.
Handheld Notes application database version not supported.
Now my contacts, memos, tasks, calendar entries and possibly other items are all gone!! This is the core data that is the reason why I use a PDA! I would be totally distraught, except that the data does still seem to exist in Outlook on my PC.
I am running Outlook 2002, SP3 on a WinXP machine. Can anyone help to fix this problem?
thanks,
Check the USB and hotsync logs when you next try this. It will show what it did or couldn't do. That should give you an idea why the conduit isn;t talking to outlook. It may be a security setting in windows or outlook or the conduit needs to be setup.
It's probably looking for names.nsf on your pc. Try c:\lotus\notes\data\names.nsf or search for it. The fact that it can sync email without error tells me that it's NOT looking for your id file (name.id). There's a slight chance that it's looking for your notes.ini file (c:\lotus\notes\notes.ini) on your pc.
Answers on Chapura PocketMirror errors, Chapura maintains a really good database of fixes for errors with their PocketMirror Outlook PIM conduits.
Copied from the site:
First, make sure you are running the latest version of PocketMirror version 3.1.7. To check which version you are currently running, please see Chapura FAQ PM089.
If you are still receiving the same error after installing the latest version of PocketMirror then continue with the following steps. If Option 1 does not resolve the issue, then move onto Option 2 and so on:
Option 1:
Run the Outlook 2000/2002/2003 "Detect and Repair" utility (You will need the Office/Outlook CD-ROM).
1. In Outlook click "Help/Detect and Repair".
2. After the repair is complete, reboot your computer and synchronize your handheld.
Option 2:
If you are running Windows XP and this error is occurring, please perform the steps in Chapura FAQ PM198.
Option 3:
If this OLE error occurs ONLY when synchronizing with Outlook closed, then please see Chapura FAQ PM053 "Outlook Backup Add-in causes HotSync failure when Outlook is closed."
Option 4:
If you have a laptop computer and are running Windows 2000/Outlook 2000, this OLE error may be caused if your laptop goes into sleep/hibernate mode when Outlook is open. To fix this problem reboot your computer and try to synchronize your handheld again. In the future make sure Outlook is closed when your computer "hibernates".
Option 5:
Uninstall and reinstall 3rd party conduits such as the TakeNote, DayNotez, PocketQuicken, QuickWord, Quicksheet, etc. To check for these conduits:
1. Click on the HotSync Manager icon (circular red/blue arrows on the bottom right of your PC screen, see image.) Note: The HotSync Manager icon may be hidden on Windows XP, please click the round white arrow button (see image) to unhide the icon.
HotSync Manager Icon Example
2. Click on "Custom".
If you see any of the above mentioned program conduits listed in the "Custom" screen ABOVE the PocketMirror conduits (Outlook Calendar, Outlook Contacts, Outlook Tasks & Outlook Notes) then uninstall any of these 3rd party programs. To do this go to "Start/Settings/Control Panel" or "Start/Control Panel" and double-click on Add/Remove programs. Then reinstall these programs from the original source media.
Option 6:
If you are using Outlook 98/2000, please follow the steps in Chapura FAQ PM108 "How do I change Outlook from "Internet Only" to "Corporate/Workgroup" Mode?"
I tried all the suggestions that were offered and gave up. But then out of pure craziness I loaded the treo 600 CD that came with my Treo 600 out of curiosity. It loaded and the MS Office 2003 conduits loaded nicely and the problem appears to be solved for now.
So I tested and it the Tungsten E Hotsync's feature all appear to be okay. I'm not sure if this is the best solution but it solved a very frustrating problem.
The version of Hotsync that loaded is 4.1.0.
Hope this helps.
Hard-reset your Palm to erase all data (that usually involves pushing the small "reset" button on the back, then pressing the "power on" button until the device boots, and then pressing "up" to confirm the hard-reset)
After that, sync your palm. The sync software will ask if you want to use your existing profile or create a new one. Create a new one. Then the program will offer to sync your Outlook profile with your Palm. Click on "ok", and a message asking you to accept to sync your Outlook data with more than one profile will pop-up. Click on OK, again... and that's it!
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