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I have a Gateway® M-6878h laptop computer, Whenever I put in a DVD or CD into the disc tray and try to eject I get an error that says "An error occured while ejecting DVD RW drive E:" and the disc does not eject. How can I fix this?

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  • PC Desktops Master
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Hey,

There is a small hole in the cd / dvd drive tray, you can use a needle or something small to push in, it will eject the drive tray and the cd.

Thanks,
Ekse

Posted on Aug 30, 2008

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I have an acer aspire x1200-b1601a with a cd/dvd drive that will not open without putting the tip of a knife along the edge and prying it open. the "magic" pinhole is behind the case's cover and cann



CD-ROM, DVD, or other disc tray not opening Locking device or software installed First, verify no locking software installed that prevents the tray from opening. If you are unsure, reboot the computer and as it is booting up, eject the tray. If the tray can eject as it is booting, but stops working after loading your operating system, something is being loaded that is preventing the drive tray from opening. Programs used to burn CDs are a common culprit.
Bad eject button If you are running Microsoft Windows, open My computer, right-click the disc drive icon and choose the option to eject. If this ejects your CD-ROM drive tray, the button on the disc drive is defective, and it is recommended that the drive be replaced.
No power to computer or disc drive If you have recently installed a new optical drive or you have moved the computer, the power cable to the CD-ROM may have become loose or disconnected. Reseat the power cable to make sure this is not the problem.
CD stuck within drive If you suspect that a CD may be stuck within the drive, the tray needs to be ejected manually. Look for the small manual eject hole that ( not the head phone jack) located on the front of the drive. Unwind a paper clip and place one end of the paper clip into the hole to eject the CD-ROM tray.
cdrom.jpg
If CD-ROM tray opens part of the way, pull it gently to see if you can get it to open fully. If it cannot be opened any further, it is likely that the gears within the CD-ROM drive have become damaged or dislodged. But usually, a stuck CD is blocking the way.

Caution: If you are able to open the CD-ROM drive using a paper clip, we do not recommend continuing to do so. This is meant to be used as a temporary solution; the drive should be replaced.

What to do if CD or DVD stuck in drive? Note: This document is for disc drives with a disc in the drive that prevents the tray from opening. See our CD-ROM, DVD, or other disc tray not opening document, if the tray is not opening at all or doesn't seem to be getting power.
If the CD or DVD is not set into the disc tray correctly, it could be sticking up above the surface of the tray, causing it to get stuck with then tray tries to open. In this case, it may be possible gently shake the computer and move the CD or DVD into the correct place in the tray, allowing the drive to open. However, use caution when doing this, as you do not want to shake the computer too much, or you could damage other components.
If this is a desktop computer, you can prevent damage to the computer by opening the computer and removing the disc drive in order to shake or rotate the drive. When the drive is out of the computer, you can manually release the tray by inserting a paperclip into the manual eject hole.

cdrom.jpg
In the case of a laptop computer or a slot load disc drive, since the CD or DVD does not sit in a tray, it cannot be shaken in order to adjust the disc. If the disc is visible you may be able to move the disc a bit by hand, enough to allow the drive to eject the disc. Again, be careful in doing so, as you could damage the disc or drive in the process.
If you're still unable to get the disc out of the drive after following the above steps, it may be a damaged drive and should be replaced. If the disc in the drive is an important disc and you believe the drive is bad, the drive can be disassembled in order to remove the disc. In the case of a laptop or computer with a slot load disc drive, the computer needs to be serviced in order for the drive the be replaced and the disc to be removed.

reference: http://www.computerhope.com/issues/ch001487.htm

What to do if CD or DVD stuck in drive

Jan 03, 2015 | Acer PC Desktops

1 Answer

Dvd drive door stuck


In case you're not able to eject the disc using the eject button, you can try right clicking on the CD/DVD drive under 'My Computer' and clicking on eject. If that fails as well, you can try to eject the disc manually by pushing a straightened paper clip or a pin into the tiny hole on front of the CD/DVD drive. You should be able to eject it using the last method.

GuruAid.com

May 31, 2014 | Gateway 830GM PC Desktop

1 Answer

Can't eject disc from drive feeder not a tray


Start Menu, Computer, right click on the DVD/CD rom, scroll down to EJECT, click.

Dec 22, 2012 | Gateway PC Desktops

1 Answer

How to open dvd to get disk out


Open Computer in start menu, right click on the DVD/CD rom, Eject. If that fails,Turn off the machine, use a thin instrument to manually pry open the tray. OR remove the DVD/CD rom and disassemble the case. If the DVD or CD has exploded.

Dec 05, 2012 | Gateway PC Desktops

1 Answer

Cannot eject DVD drive


on the dvd drive below the tray normally on the right hand side there is a little hole get a pin or something to fit the hole and insert it into it while doing this the disk tray should manually open this should allow you to get your disk out :)

Jan 19, 2012 | Gateway PC Desktops

2 Answers

I have an Acer Aspire x1200. Compact "tower". The DVD tray won't open and there is no hole to poke a paperclip into. Is there something else available to me to try? Thanks.


Have you tried right-clicking on the CD icon in the "computer" or "my computer" window? There is an "eject" option there.
If that doesn't work, I would suggest replacing the DVD.

Jun 27, 2011 | PC Desktops

1 Answer

Just recently, when i try to burn a CD in itunes, it starts burning the first song, then cancels and pops up with "an unknown error occured (4900)" Then, it freezes itunes until i manually eject...


http://www.pc-library.com/errors/error-code/4900-0x1324/ theres your answer please rate me 4 thumbs up for doing the research for you. I hope this explains everything! Have a wonderful day.

May 10, 2011 | Gateway GT5220 PC Desktop

1 Answer

I need to remove a disk from a Sony NEC Optiarc AD-7640S


CD Stuck in Device
First try the normal methods to remove the disc. Drag its icon to the Trash can in the Dock or select 'Eject' from the File menu. If you are running a virtual machine, e.g. VMFusion, ensure that the CD is disconnected from the virtual machine. This will sometimes allow the CD to now show up in Mac OS X. Shut down the computer and start up whilst holding down the mouse button. This may take some time, but keep your finger on the mouse button right up until the disc comes out or the log-in screen has appeared. If you have Toast Titanium installed on your computer, choose EJECT DISC from the menubar. Sometimes you can successfully use the eject disc button in iTunes even if the disc is not visible to the Finder Open Disk Utility and choose the disc you wish to eject in the left-hand pane, then click on the Eject button. Some Macintoshes have a paperclip hole that you can insert a straightened paperclip into, manually triggering the eject mechanism. Open Terminal and type "drutil tray eject" to eject the disc/tray, and "drutil tray close" to close the tray. Restart the computer while holding down Command-Option-O-F, to enter the Open Firmware prompt. Type "eject cd" without the quotes, and press return. The disk ought to eject. To start into OS X, type "mac-boot" without the quotes. Press return, and the computer will continue with the startup. (This will not work on an Intel Mac. There is no Open Firmware on Intel Macs. ) If your computer has an eject button on the keyboard, restart the computer holding down the Option key. When the startup disk selection screen appears, let go of the option key and press the keyboard's eject button.

Dec 23, 2009 | PC Desktops

3 Answers

Dell Studio 17 Stuck Disc in drive


if you look close infront of the cd-dvd playerdoor there is a little hole if you stick a paper clip in there it will eject it.

Jul 10, 2009 | Dell Dimension 5100 (D51L1) PC Desktop

1 Answer

My gateway system will not play cd or dvd


See if you get any error Code If the drive could work enought to open the Tray and close it.
try to play the files on the disc manually.
if the disc you have incerted is detected in My computer(computer in Vista)

Jul 17, 2008 | Gateway PC Desktops

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