Question about Sony SnapLab UP-CR10L Digital Photo Printer

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Error when printer is turned on

When I turn my snap lab on it comes up then immediately go to an error message to reboot and if the error message still comes up the printer may be damaged. I have had the printer 2 years but don't use it a lot. Not sure why all of a sudden it stopped working.

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Let me know what happened cuz I am having the same problem.

Posted on Feb 13, 2010

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It could be that someone has tried to update the firmware and has
interrupted the process before it had finished.If this has not been the
case you could try updating the firmware go to Sony's website or do a search on the internet for Snaplab firmware update and you will see Sony's information. Download the firmware relervant to your machine going by its serial number on the back .Save this to your hardrive then
connect your printer and follow their instructions but do not switch it of halfway through as this can ruin the machine permanantly.
It could be a damaged ribbon sensor although fairly cheap to buy if you
can get one is a big job to fit. We have had faulty ribbons that have caused a similar problem so try a different batch of ribbon.

Posted on Oct 27, 2009

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1. Press CANCEL JOB to clear the print job from the printer memory. 2. Turn the printer off, and then turn the printer on. You can try reprinting the job to see if it was a temporary error. 3. If error persists, try printing a job from a different software application. If the alternate job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or certainprint job, try upgrading the printer driver and / or firmware.) 4. If the message persists with different software applications and print jobs, disconnect all cables to the printer that connect it to the network or printer. Turn the printer off and delete the print queue. Then reboot printer AND computer, reconnect cables, and try printing again. 6. Remove all EIO devices from the printer (JetDirect cards, hard drives, etc.). If 49 error goes away, turn printer off, re-install EIO devices one at a time, and reboot printer each time to determine which EIO device is failing. 7. If printing still fails with all EIO devices removed, remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM-- printer won't function without this installed.) Turn the printer on with DIMMS missing. If the error no longer exists, install each DIMM one at a time, turn printer on, test printer. Replace a DIMM if you determine that it causes the error. 8. Remember to reconnect all cables that connect the printer to the network or computer. 9. If the error persists, replace the firmware DIMM. 10. If error persists, replace the formatter.

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1. Press CANCEL JOB to clear the print job from the printer memory. 2. Turn the printer off, and then turn the printer on. You can try reprinting the job to see if it was a temporary error. 3. If error persists, try printing a job from a different software application. If the alternate job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or certainprint job, try upgrading the printer driver and / or firmware.) 4. If the message persists with different software applications and print jobs, disconnect all cables to the printer that connect it to the network or printer. Turn the printer off and delete the print queue. Then reboot printer AND computer, reconnect cables, and try printing again. 6. Remove all EIO devices from the printer (JetDirect cards, hard drives, etc.). If 49 error goes away, turn printer off, re-install EIO devices one at a time, and reboot printer each time to determine which EIO device is failing. 7. If printing still fails with all EIO devices removed, remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM-- printer won't function without this installed.) Turn the printer on with DIMMS missing. If the error no longer exists, install each DIMM one at a time, turn printer on, test printer. Replace a DIMM if you determine that it causes the error. 8. Remember to reconnect all cables that connect the printer to the network or computer. 9. If the error persists, replace the firmware DIMM. 10. If error persists, replace the formatter.

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49 error means firmware error..

solution:

1. Press CANCEL JOB to clear the print job from the printer memory.

2. Turn the printer off, and then turn the printer on. You can try reprinting the job to see if it was a temporary error.
3. If error persists, try printing a job from a different software application. If the alternate job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or certain print job, try upgrading the printer driver and / or firmware.)
4. If the message persists with different software applications and print jobs, disconnect all cables to the printer that connect it to the network or printer. Turn the printer off and delete the print queue. Then reboot printer AND computer, reconnect cables, and try printing again.

5. Remove all EIO devices from the printer (Jet Direct cards, hard drives, etc.). If 49 errors goes away, turn printer off, re-install EIO devices one at a time, and reboot printer each time to determine which EIO device is failing.

6. If printing still fails with all EIO devices removed, remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM-- printer won't function without this installed.) Turn the printer on with DIMMS missing. If the error no longer exists, install each DIMM one at a time, turn printer on, test printer. Replace a DIMM if you determine that it causes the error.

7. Remember to reconnect all cables that connect the printer to the network or computer.

8. If the error persists, replace the firmware DIMM.

9. If error persists, replace the formatter.
If you need any kind of technical assistance you can contact support cell at http://www.vtechsquad.com/

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