Its the frame, its the open metal frame. I have two machines and have the same problem. Heavier thread, changed needles, raised and lowered. Its the frame you need to frame in like a box and it will work or turn it upside down and ask you husband to screw a large piece of plywood to the bottom to make it square and heavier. The frame will continue to float around, we even screwed it to the floor. For three years I had to go without the quilting. Machine works off stand not on.
I would try a 40 wt thread and experiment with a 16 needle. I find that for most of my quilts, 50 wt is too light for the Janome.
Have a look at my YouTube video of how to set the bobbin tension;
OK, I know it's a bit naff but it does show you how to do it. https://www.youtube.com/watch?v=W4ErwP6LNcI
I made this video at the request of a lady who couldn't find anything that helped her.
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