Can you explain how I can fix the error below. I have never used film and my scanner doesnt even have the Film Unit adaptor. The scanner worked a few times and then stopeed. I tried on a new computer, but no luck
Calibration cannot be performed
Pull out the film and place the Film Adaptor Unit at Frame 1
I had the same problem when upgrading to mac os x. I was trying to scan directly from Photoshop but got the calibration message. I tried the two solutions given at the Canon website but they didn't work. I ended up downloading the Toolbox application to scan directly from there but the same message appeared. After installing the Toolbox application I unistalled the driver (11250) and reinstalled it. I opened Photoshop and tried scanning and the calibration window appeared only this time it didn't stop to give me the "Flim Adapter" warning. I must point that the scanner lid was open when this happend but I'm not sure that had anything to do with it.
So apparently it works if you have the Toolbox installed prior to installing the driver. The driver, Toolbox application and unistall driver can be found at Canon's website. Hope this helps.
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Re: Calibration cannot be performed Error
You stated that you tried to install it on a new computer correct? To install any hardware on a computer you need a driver which is compatable with the version of windows that you have. If you have an install disk , it may install but still be the wrong driver. Even if it is the correct driver. Drivrs are updated ongoingly because their are problems with communication for the device to the computer.
Download the latest drivers for your version of windows, aftwer deleting the software/driver that is installed now.
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First suggestion would be to connect scanner to another PC to see if the problem persists. Might also help to try to scan with alternative material (mix if slides and negatives) to narrow down where the issue lies. You could also play with features such as Digital ICE on and off.
I'm afraid if none of these produce a functioning scanner you will need to contact Nikon to arrange a repair. There is really nothing the typical user can do to fix these machines at home.
For those having the "Executes calibration. Pull out the film and place the Film Adapter Unit at Frame 1." issue and cannot calibrate the scanner for NEGATIVE FILM, it took me ages to figure out how to solve it.
Solution: calibrate the frame, WITHOUT any film, adapter plug and placed in frame 1, and proceed to do the calibration WITH THE SCANNER COVER OPEN.
Before I tried everyhing, install new drivers for Windows 8.1, MP Navigator, and nothing happen. Now it works like the first day. Hope it helps! it certainly helped me.
you must perform a p.o.s.t. reset. That is:
1) switch off the scanner
2) swithc off the PC
3) disconnect scanner from PC
5) remove the dia/film adapter
6) switch on tyhe scanner and wait untill it booted
7)insert the film/dia adapter
8) connect scanner and PC
9) switch on the PC
it should work now......
I brought a
coolscan 9000 the last month without the film holders, software etc just the
scanner. A friend of mine sold me it for a good price. I run Leopard in a
Powerbook G4 15”1.2 ghz 2 Gigas
ram. I installed the Nikon scan 4 and when I open it the scanner report an
error: The Scanner has reported a hardware error... every time that I run the
program this message appears. I thought that this was because I hadn’t got the
film holders. When the film holders arrive from USA the same problem appears :
The Scanner has reported a hardware error... Them I tried Silverfast Software.
In this case the scanner report another error: there are not film holder ( or
something like that). I uninstalled Nikon Software with the same utility to
install it. Reinstall the Software and the same ****** problem. When I switch
on the scanner a loud noise came from inside, after this the blinking light
stopped and nothing happen ( no calibration, no light inside, nothing). Just
one thing. The Scanner has reported a hardware error... I checked
on internet and the solution of switch it of and on doesn’t work. CALL TO THE
NIKON SERVICE that’s was my only solution. Of course I
didn’t . The price of the scanner was 300 Pounds. SO I OPENED
IT. I REMOVED
THE SCREWS FROM THE BACKSIDE AND FROM THE BOTTOM OF THE SCANNER. I TOOK THE
METALLIC CASE OF: PICTURE
1. After a while looking everything without touch I’m start to check for
the connection cables one by one, WHEN DISCOVER THAT ONE CABLE PLUG THAT GOES
FROM THE SCANNER TO THE FIREWARE BOARD WAS DESCONECTED…. PICTURE
2 Maybe on the shipping this plug looses his place. SO I SWITCH ON THE
SCANNER AND THE PROBLEM DOESN’T APPEAR. Now the problem was that the film
holder wasn’t recognising from the scanner. So I followed the steps that most
frequently indicate on the web: 1-Close the
scan program – 2-Turn off and unplug the scanner 3-Plug the LS9000 back in and turn it on 4-Reopen the scan program The scanner worked. When I switch on the scanner take a minute or so to
calibrate and determinate the film holder. Them I open the Nikon Scan 4 and
every looked nice. I could scan my first negative ALELUYAAAAA. So I close
everything without the screws so I put the scanner vertical to put back the
metal case ones I finished I turned on the scanner and the Nikon program. For
my surprise the same ******* error I couldn’t believe it. I opened it again and I found the causeof the problem . BECAUSE THE SCANNER WAS ON VERTICAL BEFORE,
THE METALLIC GUIDE THAT CONNECT WITH THE SERVO WAS MOVED (Move the scanner from
one place to another may cause this issue) So with my finger I putted it in the
same place. THE SCANNERWORK’S. After this the only problem was a big loud gnashing and grinding noise
that I sorted with CELOTAPE BETWEEN THE TWO PIECES THAT WAS SEPARATED BEFORE. PICTURE
3 Now the scanner work fine. Sorry for my **** English and I hope that
someone can find useful this information.
hrm, i found out how to solve the issue. remove the film and do a calibration for the frame, now the scanner starts to calibrate, after a 30sec the program told me to put the film in and scan.