Question about Canon CanoScan LiDE 500F Flatbed Scanner

2 Answers

Calibration cannot be performed Error

Can you explain how I can fix the error below. I have never used film and my scanner doesnt even have the Film Unit adaptor. The scanner worked a few times and then stopeed. I tried on a new computer, but no luck

Calibration cannot be performed
Pull out the film and place the Film Adaptor Unit at Frame 1


Posted by on

  • 9 more comments 
  • nomaduk Sep 14, 2008

    Exact same problem. I have no idea what's causing it yet. I've tried setting up the film scanner and the error still occurs, and continues to occur if the scanner is removed.

  • Anonymous Sep 20, 2008

    SAME PROBLEM! Whats going on with this piece of junk??? Sigh...

  • bena9 Sep 28, 2008

    i have the same problem and then there is no driver installed, which i have installed and still no luck, i dont understand it was working fine
    do i just give up and buy a new scanner?

  • Anonymous Oct 21, 2008

    I yfve the same problem

  • igorchalyy Oct 21, 2008

    I have the same problem with scaner lide 80

  • Anonymous Dec 02, 2008

    Same here. I've hardly used it from new - just a few hours' use and now it's useless! No answers from Canon website either.

  • dploz Dec 11, 2008

    same problem for me too 

  • htroup Dec 14, 2008

    Exactly the same - refreshing drivers doesn't solve it.

  • Anonymous Dec 19, 2008

    The same problem with me...

  • atrowpoole Mar 02, 2009

    I Have the same problem. Today my Lide 500F refuses to work with error message: "Calibration cannot be performed. Pull out the film and place the film adaptor unit at frame 1". This is a flatbed scanner. I don't have or have ever used a film adaptor?

    My OS: OS X 10.5.6 I', using a 17" Macbook Pro USB connection.


  • Anonymous Mar 14, 2009

    Same for me. 



2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

I had the same problem when upgrading to mac os x. I was trying to scan directly from Photoshop but got the calibration message. I tried the two solutions given at the Canon website but they didn't work. I ended up downloading the Toolbox application to scan directly from there but the same message appeared. After installing the Toolbox application I unistalled the driver (11250) and reinstalled it. I opened Photoshop and tried scanning and the calibration window appeared only this time it didn't stop to give me the "Flim Adapter" warning. I must point that the scanner lid was open when this happend but I'm not sure that had anything to do with it.

So apparently it works if you have the Toolbox installed prior to installing the driver. The driver, Toolbox application and unistall driver can be found at Canon's website. Hope this helps.


Posted on Jun 18, 2009

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 2,692 Answers

You stated that you tried to install it on a new computer correct? To install any hardware on a computer you need a driver which is compatable with the version of windows that you have. If you have an install disk , it may install but still be the wrong driver. Even if it is the correct driver. Drivrs are updated ongoingly because their are problems with communication for the device to the computer.
Download the latest drivers for your version of windows, aftwer deleting the software/driver that is installed now. 

Posted on Jan 08, 2009


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

My canon lide 700f will not calibrate to scan a 35mm film

For those having the "Executes calibration. Pull out the film and place the Film Adapter Unit at Frame 1." issue and cannot calibrate the scanner for NEGATIVE FILM, it took me ages to figure out how to solve it.
Solution: calibrate the frame, WITHOUT any film, adapter plug and placed in frame 1, and proceed to do the calibration WITH THE SCANNER COVER OPEN.
Before I tried everyhing, install new drivers for Windows 8.1, MP Navigator, and nothing happen. Now it works like the first day. Hope it helps! it certainly helped me.

Jan 29, 2013 | Canon CanoScan LiDE 700F

1 Answer

Calibration cannot be performed pull out the film and place the film adapter unit at frame 1. code : 2,142,0

The folder for saving temporary files must exist, and it might not by default. In MP Navigator EX check "Use the scanner driver" and then click "Open Scanner Driver". In the scanner driver window, click "Preferences" in the lower right. On the Scanner tab/page, set "Select Folder Where Temporary Files are Saved" to a place which exists

Oct 27, 2011 | Canon CanoScan LiDE 700F

2 Answers

Good evening sir/madam: This is my problem. I can't use my copier, Canon iR2116J because everytime I switch on the machine System Error E007 appears. What shall I do? Please advise. Thanks a lot.

this is related to the teflon(fixing film) in the fuser unit. u have to replace it to get machine working . so better call a tech and get it replaced .u have to do so to make it working ,no other option.i can't explain u how to do so as it is trick and u might damage other parts and sensor's

Sep 22, 2011 | Canon imageRUNNER 2000 Copier

2 Answers

I am getting a notice saying hardware error Coolscan V ED

you must perform a p.o.s.t. reset. That is:
1) switch off the scanner
2) swithc off the PC
3) disconnect scanner from PC
5) remove the dia/film adapter
6) switch on tyhe scanner and wait untill it booted
7)insert the film/dia adapter
8) connect scanner and PC
9) switch on the PC
it should work now......

Jul 08, 2010 | Nikon CoolScan V ED Film Scanner

1 Answer

No error message displayed when film jams

Take it into nikon specialty shop for a service.

Aug 18, 2009 | Nikon Super Coolscan 5000 ED Film Scanner

1 Answer

Nikon 8000 film scanner problem

I If you use nikon scan you get a different error warning Update nikon scan and also gdiplus.ddll update from thre nikon web site. It worked for me. 

Jul 04, 2008 | Nikon Super Coolscan 8000 ED Film Scanner

5 Answers

Scanner not working

hrm, i found out how to solve the issue. remove the film and do a calibration for the frame, now the scanner starts to calibrate, after a 30sec the program told me to put the film in and scan.

Jan 13, 2008 | Canon CanoScan LiDE 500F Flatbed Scanner

1 Answer

Cannot find film

I looked on canon's website and cannot find that specific error. Try this website for general troubleshooting information:


Dec 07, 2007 | Canon CanoScan 8400F Film Scanner

3 Answers

LS 2000 w/SCSI connection

does the nikon scan sofware recognise the scanner ?

Sep 20, 2007 | Nikon LS 2000 Film Scanner

2 Answers

Problem copying a movie onto a lightscribe hp dvd +r media disc, using my hp dvd940e dvd writer

The semaphore timeout period has expired refers to the fact that the driver is no longer communicating with the device and failed. Each time a CD Burner is setup for a CD Burning session the burner hardware will perform a 15 step power test to determine the OPC for a Blank Media Disc, OPC meaning Optimum Power Calibration. This test also takes place during the CD Burning process so the CD Burner can determine the best burn speed and method for the disc; this test is called 'Running Optimum Power Calibration'. Although the test is performed by the hardware of the CD Burner, the device initializes the CD Burning Software for the test to take place. This is one reason why your software may report the "Power Calibration Error" or ?Calibration Error Full?. With Power Calibration errors they can be caused by different factors and sometimes difficult to locate, especially if the errors are at random. Below are the known factors that will cause the Power Calibration Errors and how to check each factor, it is important that each point is considered if wanting to get to the bottom of the error. Power Calibration Errors can occur when OPC or ROPC tests for the media disc so the condition of the disc, brand of disc and even the firmware for the CD Burner can be the cause for the errors occurring. A device such as a CD Burners can have different problems if there is a power consumption issue with the system and the Power Calibration Error is just one of those problems. If using either an internal or external CD Burner make sure to disconnect all other devices, except the hard drive and Burner, before attempting to burn a disc. Double check all cables for any faults and if possible test with a 2nd Data Cable. It is also advisable to disconnect the power connection for the CD Burner and test with a spare connector. If you have no trouble with other discs, use them and put to one side the lightscribe, other than that try the burner in another pc or with other burning software, as you can see it's quite ridiculous what problems burners can create.

Jun 13, 2007 | HP DVD940e Burner

Not finding what you are looking for?
Canon CanoScan LiDE 500F Flatbed Scanner Logo

1,892 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Office Equipment & Supplies Experts

old marine
old marine

Level 3 Expert

2122 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Are you a Canon Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides