Question about Canon CanoScan LiDE 500F Flatbed Scanner

2 Answers

Calibration cannot be performed Error

Can you explain how I can fix the error below. I have never used film and my scanner doesnt even have the Film Unit adaptor. The scanner worked a few times and then stopeed. I tried on a new computer, but no luck

Calibration cannot be performed
Pull out the film and place the Film Adaptor Unit at Frame 1

THanks

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  • 9 more comments 
  • nomaduk Sep 14, 2008

    Exact same problem. I have no idea what's causing it yet. I've tried setting up the film scanner and the error still occurs, and continues to occur if the scanner is removed.

  • Anonymous Sep 20, 2008

    SAME PROBLEM! Whats going on with this piece of junk??? Sigh...

  • bena9 Sep 28, 2008

    i have the same problem and then there is no driver installed, which i have installed and still no luck, i dont understand it was working fine
    do i just give up and buy a new scanner?



  • Anonymous Oct 21, 2008

    I yfve the same problem

  • igorchalyy Oct 21, 2008

    I have the same problem with scaner lide 80

  • Anonymous Dec 02, 2008

    Same here. I've hardly used it from new - just a few hours' use and now it's useless! No answers from Canon website either.

  • dploz Dec 11, 2008

    same problem for me too 

  • htroup Dec 14, 2008

    Exactly the same - refreshing drivers doesn't solve it.

  • Anonymous Dec 19, 2008

    The same problem with me...

  • atrowpoole Mar 02, 2009

    I Have the same problem. Today my Lide 500F refuses to work with error message: "Calibration cannot be performed. Pull out the film and place the film adaptor unit at frame 1". This is a flatbed scanner. I don't have or have ever used a film adaptor?


    My OS: OS X 10.5.6 I', using a 17" Macbook Pro USB connection.


    Thanks:


    Alan@theiconstudio.com

  • Anonymous Mar 14, 2009

    Same for me. 

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I had the same problem when upgrading to mac os x. I was trying to scan directly from Photoshop but got the calibration message. I tried the two solutions given at the Canon website but they didn't work. I ended up downloading the Toolbox application to scan directly from there but the same message appeared. After installing the Toolbox application I unistalled the driver (11250) and reinstalled it. I opened Photoshop and tried scanning and the calibration window appeared only this time it didn't stop to give me the "Flim Adapter" warning. I must point that the scanner lid was open when this happend but I'm not sure that had anything to do with it.

So apparently it works if you have the Toolbox installed prior to installing the driver. The driver, Toolbox application and unistall driver can be found at Canon's website. Hope this helps.

Ciao!

Posted on Jun 18, 2009

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You stated that you tried to install it on a new computer correct? To install any hardware on a computer you need a driver which is compatable with the version of windows that you have. If you have an install disk , it may install but still be the wrong driver. Even if it is the correct driver. Drivrs are updated ongoingly because their are problems with communication for the device to the computer.
Download the latest drivers for your version of windows, aftwer deleting the software/driver that is installed now.   





http://www.canon.com.au/products/scanners/scanners_low_medium_volume/canoscanlide50_support.aspx 

Posted on Jan 08, 2009

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