Question about Computers & Internet
I think my pc has viruses so I'm trying to save my pictures, music, and documents to a dvd. I tried installing sonic to do that but it keeps saying that my drivers are disabled when there not. Will I be able to save all my stuff before I redo my whole OS?
Do not redo your OS/format your drive until you have all your data,photos & docs. There are several options open to you before you lose this info, and you can't replace those photos!
If you have access to a second PC, make sure it has a good AV solution installed and up to date.
Google the following "ATF cleaner" download this and run it on the infected PC, it will clear out all Temp files etc.
turn off system restore on the infected PC, empty the reycle bin
Remove the hard drive from the "infected PC". and fit it into the 2nd PC as a slave/second drive. Then run a AV scan on the drive. Finally, creat a folder on the hard drive of the 2nd PC and "copy" all you want to keep safe, remember don't move the data just copy.Then return the infected drive back to it's PC. If the AV scan was sucessful, you might find that all is well, worse case you will have all your info/data safe & you can do your reformat and reload.
You didn't mention email and contacts, it is possible to save them also but that is an even longer solution.
Please remeber to rate this if I was of any help
Posted on Aug 29, 2008
Ok lets try to remove the virus instead of reinstalling the whole OS
first download malware bytes
update it and run it.
second reinstall the DVD driver by going to your computer manufacturer website.
third try to burn the DVD
if still not working follow these steps:
press the start button.
click on run
follow this path
now when you click on that subkey you will see in the right pane
upper filter and lower filter
back them up and then delete them
reboot the computer
that should fix it
Posted on Aug 29, 2008
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Posted on Jan 02, 2017
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