I think my pc has viruses so I'm trying to save my pictures, music, and documents to a dvd. I tried installing sonic to do that but it keeps saying that my drivers are disabled when there not. Will I be able to save all my stuff before I redo my whole OS?
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Re: Burning data to dvd
Do not redo your OS/format your drive until you have all your data,photos & docs. There are several options open to you before you lose this info, and you can't replace those photos!
If you have access to a second PC, make sure it has a good AV solution installed and up to date.
Google the following "ATF cleaner" download this and run it on the infected PC, it will clear out all Temp files etc.
turn off system restore on the infected PC, empty the reycle bin
Remove the hard drive from the "infected PC". and fit it into the 2nd PC as a slave/second drive. Then run a AV scan on the drive. Finally, creat a folder on the hard drive of the 2nd PC and "copy" all you want to keep safe, remember don't move the data just copy.Then return the infected drive back to it's PC. If the AV scan was sucessful, you might find that all is well, worse case you will have all your info/data safe & you can do your reformat and reload.
You didn't mention email and contacts, it is possible to save them also but that is an even longer solution.
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LOL, not surprising, I've seen Recoverys not work lots of times. Your only option now is to reinstall windows. You can try doing a Repair Install which will save your data, documents, music, pictures, videos and programs. But since you were trying to do a Recovery which wipes out everything, you might as well do a Fresh Install which wipes out everything.
when you try to save or burn any data to disk, you should use burning programs just like nero or any other burning program. at the time when you click the button burn, it always ask you to insert disk such as CD/DVD +R or RW
Try uninstalling Roxio and the Sonic drives and run Fixit. Then reboot and install Roxio first then the Sonic driver.
If this doesn't work uninstall again as previously, install Roxio and check the CD/DVD if necessary run Fixit then install Sonic driver.
If you have a second hard drive inside the pc you can copy them there. Otherwise you'll need to copy to a CD or USB drive. The hard part is going to be figuring out where all your files/pics are located at. You can do a search through windows explorer by extension on the whole C: drive. Ex. search for all *.pdf files for Adobe, all *.jpg for pictures. Also be sure to save your profile as it contains your IE Favorites, My Documents, My Music, etc.
If you have Roxio or Sonic installed, sometimes the configuration will get corrupt.
Uninstall all application software that relates to any CD/DVD burning, and try the following:
Download the following FREE burner....it is the best burning software I have ever used and it is FREE!
ALWAYS set the burn speed very LOW....4X for CD's and 2X for DVDS and you will never go back to the other burners again!
The BEST options for using InfraRecorder is to burn data discs, burn Disc images and to create Disc images.
I trashed Roxio and Sonic because they are too memory dependent and they contradict each other's configuration...
Alright. Seems like Windows, for some reason, doesn't think your drive is able to burn things when trying to deal with this kind of disc.
I'll need further information, like if you use another program to burn music CDs, and what other things might have changed the registry settings. I know of a fix that resolves issues with the Windows version of data CD burning, but it only applies to CD-R and CR-RW drives..