Question about Computers & Internet
I think my pc has viruses so I'm trying to save my pictures, music, and documents to a dvd. I tried installing sonic to do that but it keeps saying that my drivers are disabled when there not. Will I be able to save all my stuff before I redo my whole OS?
Do not redo your OS/format your drive until you have all your data,photos & docs. There are several options open to you before you lose this info, and you can't replace those photos!
If you have access to a second PC, make sure it has a good AV solution installed and up to date.
Google the following "ATF cleaner" download this and run it on the infected PC, it will clear out all Temp files etc.
turn off system restore on the infected PC, empty the reycle bin
Remove the hard drive from the "infected PC". and fit it into the 2nd PC as a slave/second drive. Then run a AV scan on the drive. Finally, creat a folder on the hard drive of the 2nd PC and "copy" all you want to keep safe, remember don't move the data just copy.Then return the infected drive back to it's PC. If the AV scan was sucessful, you might find that all is well, worse case you will have all your info/data safe & you can do your reformat and reload.
You didn't mention email and contacts, it is possible to save them also but that is an even longer solution.
Please remeber to rate this if I was of any help
Posted on Aug 29, 2008
Ok lets try to remove the virus instead of reinstalling the whole OS
first download malware bytes
update it and run it.
second reinstall the DVD driver by going to your computer manufacturer website.
third try to burn the DVD
if still not working follow these steps:
press the start button.
click on run
follow this path
now when you click on that subkey you will see in the right pane
upper filter and lower filter
back them up and then delete them
reboot the computer
that should fix it
Posted on Aug 29, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Apr 04, 2012 | Computers & Internet
Mar 25, 2010 | Dell Dimension 3100 PC Desktop
Oct 12, 2009 | Computers & Internet
Aug 03, 2009 | Dell Dimension 8300 PC Desktop
Aug 01, 2009 | Computers & Internet
Apr 13, 2009 | Dell Dimension 1100 PC Desktop
Mar 17, 2009 | Gateway GT5056 PC Desktop
Feb 17, 2009 | HP Computers & Internet
Apr 08, 2008 | Computers & Internet
25 people viewed this question
Usually answered in minutes!