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In the freezer side there is a panel in the back. behind the panel are the evaporators. over the evaporators are heaters you will find one of then broken from water dropping on it the bottom one was broken on mine. put a fan to the freezer and thaw it out. get the model and serial numbers and look on ebay.com. or there is a place called http://www.repairclinic.com/
These are not hard to change but above all UNPLUG THE FRIG OR THEY MAY PUT YOU IN ONE.
The hot sides is normal, this is how they expel the heat from inside the freezer, sometimes it may help to use a fan to help cool. Also make sure there is about 12" of room around all sides of the freezer .
This is normal. The condenser coils on freezers are typically located in the walls.
The refrigerator in your kitchen has condenser coils that are hot either under the frig or on the back. Freezers do not need as much heat transfer on the coils with the air so they put them in the walls, it is called a warm wall condenser. It may even feel hot to the touch if you happen to feel it near the end of a cooling cycle. It will be the warmest close to the compressor and cool off at it makes it around the cabinet down to the other side.
You can buy a kit from whirlpool. In the kit is a metal tab that mounts onto the defrost heater. It is long enough to go into the hole. When the heater comes on for defrost the heat transfers down to the hole and keeps it from getting plugged up with ice. Part number 819043
It is normal for the freezer or fridge walls to be hot sometimes, some important points are to make sure that there is enough ventillation around the fridge/freezer, especcially the back, so that air can circulate around it freely. Also maybe just check that there hasn't been anything fallen down the back blocking the vent, and that there isn't a dust collection or anything. Otherwise as far as I know this is normal.
first whirlpool makes a good product as far as the sides being hot good sign the condensing coils are in the sides are supposed to be hot worry if its running and they are cold then not working right ok as far as running modern units useing 134a do have long run times but are not using but same enegry as 100watt light bulb otay
it should be warm to the touch but not so hot you cant. and also depending on how long the freezer is running and how warm it is where the freezer is will effect how hot the outside is. the reason the outside of the freezer is hot is because thats how the freezer releses its heat from the refrigerant. the longer it runs or the harder it has to work the more heat it has to hive off. so unless the freezer is not cooling there is nothing to worry about.
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