Question about Acer Aspire 3000 Notebook
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on Mar 08, 2011 | PC Laptops
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Start your computer in safe mode with command prompt. For more information, see Start your computer in safe mode.
At the command prompt, type rstrui.exe, and then press ENTER. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
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To resolve this issue, create a BIOS administrator password and delete previous ProtectTools user logs by following this procedure:
Navigate to c:\Program Files\Hewlett Packard\SSM .
Access biosconfigutility.exe to reset the BIOS administrator password.
a. From a command prompt, navigate to the SSM folder.
b. Type biosconfigutility.exe to start the utility. A list of commands displays.
c. Type /newsetuppassword:"password" to create a new BIOS administrator password.
d. Close the command window.
Restart the notebook PC and press F10 at startup.
Log in using the new BIOS administrator password.
Choose User Management and delete any previous ProtectTools users.
Save the new settings and exit startup.
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