My HX4700 has been happily running ActiveSync 3.8 - and syncing between the PC at work, and my PC at home. However now, if I attempt to sync at home it gives 'unresolved items'. If I select 'resolve' it errors that it cannot sync without Outlook. Sync appears to work OK if I start up Outlook - but without Outlook running it continues to give 'unresolved items'. It used to happily sync without Outlook actually running. Any ideas anyone?
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Re: ActiveSync 'Unresolved Items'
At some point when I installed some windows updates, my Outlook started asking if I wanted to allow ActiveSync to access Outlook's data and for how long.
Do you get a dialogue like this when you sync while Outlook is running? Could it be that when it's not running, you aren't given the dialogue and thus permission is not granted to ActiveSync to access the data?
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If you can't remember your passcode, you may have to do a hard reset(factory settings) if you have a sync folder on your computer, there is your backup. To do a hard reset: 1. Remove your iPAQ from the cradle, making sure that it's running on the internal battery power.
2. Use the stylus to press down the recessed reset button on the back or side of the iPAQ.
3. While the reset button is held down, press the On/Off button.
4. Release the reset button.
When you press the On/Off button again, your iPAQ turns on and all your files are gone. To avoid repeating this major disaster in the future, you should back up your iPAQ files on your desktop PC. Activesync will generate another folder,and you will have to rename your pocket pc. But once your past that point, open both folders and drad and drop into the new folder. Hope this helps.
Please try the following steps. They could help with your problem. First open this link to hp's download page for your PDA.
Then select your pda's operating system (windows mobile 2003se or windows mobile 5). then from the following page select the ROM update and download it. Try to master reset the pda (you may find informations about this in the user manual). After you reset the device, don't tap anything on the screen (don't follow the welcome wizard or anything it asks you to do). Just connect the usb cable to the computer. Activesync may try to connect to the pda, may fail or things like this. It doesn't matter what does it do as long as it does something. Now open the ROM file you downloaded and press "next" untill the process begins. If the setup asks you to reset the device or things similar, don't do it. Just continue with the setup and "tell" the program you already done that. Make sure your battery is charged before doing this. Also make sure the pda and the computer are left alone these 10 minutes (that's how long it takes to do the ROM update).
If the ROM update fail, please post a comment and give me the error message and code. We will take it from there. Also please inform me what version of windows are you using and eventually an email adress for me to send various service programs required for the next stage (if the rom update fails to work).
This is more of an ActiveSync problem than an iPaq problem. Don't you just click "Resolve items" and ActiveSync either updates your handheld or the PC depending on which one you choose to get precedence?
If an ipaq loses power , then all data in RAM is lost. It's important to keep it charged.
It's also important to do regular backups.....
so there are two backup options - one is thru Activesync which will backup to your PC and one is the IPAQ's own backup program which will backup to the IPAQ FILE STORE (area in ROM) or a SD card.
I do the Activesync backup every time I sync and then the IPAQ backup about once a week or immediately before a system change.
Here is a guide which best explains it
this guide suggests doing a full backup, but it's fine to do an incremental backup each sync - this means that only changes will be added to your backup and makes the whole process much quicker.
So under Programs is a program called IPAQ Backup. The default location is IPAQ FILE STORE which is an area in ROM and is not lost thru a power failure nor hard reset.
You may also choos to backup to a SD card - a full backup will need roughly 20MB. So in this backup procedure, if you click on 'Browse' you can choose a SD card.
A restore can then be performed from the IPAQ FILE STORE or SD card (depending on which location you chose) and so if you are away from your PC, this will be no problem. A restore this way , rather than thru Activesync is also much quicker, so if you have a choice go this route.
Try the following....
Open Active sync on your PC.
Double Click on Calendar.
Change the settings such that it syncs only 0 past and 0 future appointments.
SYNC (this will clear all calendar items on the IPAQ)
Now go back in to those Calendar settings, and set it back to the default which is 2 past weeks and All Future appointments.
SYNC (this will now reload all appointments into your Ipaq)