I have a Lexmark X6570 All In One Wi-Fi model. Just had the problem where I went to print and received an error message saying that the cover was open (when it wasn't). I noticed that the back right hand corner had slightly popped out of place for no apparent reason. Tried to pus it back into place with no luck.
Here's what happened and how to fix it:
There are two plastic hinges at the back of the 6500 series printers that allow the top cover to open for access to the ink cartridge carriage. The lower ends of the hinges are cylindrical shaped and each contains a very stiff steel spring inside. They are designed to prop the cover of the printer up and hold it open when opened. As the plastic material ages, it may weaken and the tension of the internal spring may break the round end of the hinge off. This causes the printer cover to not fully close (even though it may appear so). There is a switch in the main printer body that detects when the top cover it open (even partially), and the printer won't work in this condition.
To fix this, open the top cover and carefully disconnect the 3 wire harnesses and the ribbon cable that run from the top cover to the base of the printer. Then remove the 'paper jam' hatch cover from the back of the printer. There are two phillips screws on the back panel of the pinter (one is located behind the paper jam hatch cover). Remove these screws (they secure the plastic hinges in place). You should now be able to lift the complete top cover/ scanner table assembly off the rest of the printer. Look for a steel spring about 3 inches long...remove this along with the round base of the hinge which may have broken off and remained down inside the printer. Glue this piece back onto the end of the hinge, but leave the spring out. Now reassemble the printer in the reverse order of disassembly and you should be good to go. Note that the top cover or the printer will not stay propped open on it's own with the spring removed, but this is not really an issue.
I am not sure if new replacement hinges are readily available from Lexmark or other sources.
If you need further help, I’m available over the phone at https://www.6ya.com/expert/john_472b46f833fc3109
This worked like a dream for my X7675 with the same problem. Was a bit fiddle getting the spring out but as soon as I plugged it back in it was like nothing was ever wrong. The lid won't hold itself open now but as it's only opened to change the ink it won't need to be opened much. Can't thank you enough for the help.
THANK YOU!!! I have the x6570 also. I just spent about $150 in ink so I sure as heck didn't want to go buy a new printer, and pushing the cover down while printing was not very convenient, though it worked. I will stop smashing the corner with my hand trying to put some non-existent piece back into place. Thank you so much for taking the time to post this solution.
Thank you. That worked well for me. Seems like a design flaw to put such a stiff spring against plastic - sooner or later the plastic is bound to shear off.
×
I had the same problem with my X7675 all-in-one, so I called The Lexmark 800 number inside the printer (1-800-395-4039) and guess what? The warranty is 5 YEARS! They sent me a new (refurbished) X7675 which arrived in 3 days complete with a box and prepaid shipping label to return the faulty unit. I couldn't be happier and I will continue be a Lexmark customer for a very long time.
Thank you so much for posting this! I too have an x7675 with a broken hings (almost 5 years old) called Lexmark and they are sending me an upgraded replacement. Simply Amazing.
That's good to know! I didn't realize the warranty was that long. I'll have to try it out... not sure how it will work since I don't have my proof of purchase...
×
I just called lexmark about the broken hinge on my pro901 and they are sending me a replacement printer free. yay!
Hi Does the Same hinge problem cause it not to print?? Because I have the same cover open issue. and when my x6570 will print nothing comes out on the page?? and its brand new ink?? Im pretty frustrated
Yes this will cause it not to print.
Lexmark X6570 ink and replacement parts at low priceshttp://ebay.to/1CtVTfI
×
Thanks! I had the exact same problem. Broken hinges. I can't believe how cheap they made that and then won't support it. Last Lexmark I ever buy.
NOPE. I HAVE AN X6570 WITH THE SAME CHEAP BROKEN HINGE PROBLEM WHERE THE STUPID ******** ENGINEERING DESIGN IS TOO THIN & WEAK ALSO.
EMAILED, TEXED TECH SUPPORT, THEN FINALLY CALLED LEXMARK & THEY DONT MAKE REPLACEMENT HINGES ON PURPOSE BECAUSE THE LITTLE PAKISTANI VOICE ON THE OTHER END OF THE LINE WISHED FOR ME TO JUST GO OUT & BUY A NEW LEXMARK ALL IN ONE, SO THE NEW ONE CAN BREAK IT'S CHEAP PLASTIC HINGES TOO.
SO, I DID JUST ABOUT EXACTLY WHAT IS DESCRIBED HERE FOR THE "FIX", & NOW MAMMA & THE BABY ARE HAPPY THE PRINTER IS WORKING AGAIN !!!
MY G-O-D !!!
I CAN'T EVEN SAY "R-E-T-A-R-D-E-D" ON HERE TO DESRIBE A MIS-ENGINEERED DEVICE ?
WOW
The term is offensive to people with learning disabled people as friends or family.
Lexmark X6570 ink and replacement parts at low priceshttp://ebay.to/1CtVTfI
×
4,028 views
Usually answered in minutes!
I have this same problem with my 6570 and followed your advice but am having difficulty disconnecting the wire harnesses and ribbon cable. I removed the plastic 1" x 4" plastic cover to get to the plugs, wiggled them but they won't release. Might they be glued in? Any suggestions? Can I get to the spring without disconnecting the wire harnesses and the ribbon cable?
UPDATE:
UPDATE: I was able to resolve my issue without disconnecting the wire harnesses and the ribbon cable. The left hinge was broken on my unit. I fished out a 1/2" white plastic cube that sits at the base of the hinge. Once removed, I took out the 3" black spring as suggested below. I closed it up and it works like a charm.
Thank you. We have the X7675. Not exactly the same, but between your notes and the ones below, hubby fixed ours, too!
Worked like magic. I use this for the fax feature, so it doesn't need to hold itself open..
this worked great thanks
excellent solution, and did not use any glue -- just removed spring.
Excellent solution, took 15 minutes with a Phillips head screwdriver and a little super glue.. Thank you..
First, the good news. I got mine working again. Now the issues. I don't know if this matters, but mine is a model 4429-w12. There is no three wire harness or ribbon cable that I could find. It turns out not to matter. I ended up just going to the back of the printer and removing the two screws that held the cover onto the hinges and it came up enough for me to remove the spring. The part that had broken off giggled it way into the body of the printer, wher it remains. There was no way to get it out. But I put the cover back, secured it with one screw, since the second one screwed into the broken part and would no longer hold, and then plugged the thing back in and it works. I have to be very careful raising the cover since it is only secured with one screw, but I can live with that. Bottom line, it's a good solution for a really crappy printer. I'll never buy another Lexmark anything. (I tried calling the 800#, was put on hold way too long.)
Lexmark X6570 ink and replacement parts at low priceshttp://ebay.to/1CtVTfI
×