Question about HP Photosmart 3310 Printer

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Ink system failure erorr 0xc18a0306

Tried turning off printer, unplugging, removing cartridges, plugging back in, turning on, replacing cartridges--didn't work. tried unplugging and plugging back in while pressing help and ok--didn't work I have tried all the steps suggested below and none of them work. It just keeps saying 'ink system failure' and if I press OK it then says 'Carriage Jam'. I have open my machine and the carriage moves with no problem. It then reverts to 'ink system failure'.
Help - my printer is only 18 months old

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  • CarolineBoo Aug 30, 2008

    I have called HP tech support but they have told me that a replacement one (mine is out of warranty by only 6 months) will cost £155. It is not worth it as a new equivalent one is only £200 and with far more features. I can still scan with the existing one but it seems a waste after only 18 months' use as I paid £269 for my 3310 originally.

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It is a the flow of the ink into the printer which fails, and these error cannot be reset most of the times when you turn of the unit and oon back again if it works then it is good again, if not it is better to replace the All-In-One, If the printer is in warranty or extended warranty you will get a free replacement from HP, if not you can get a upgrade option wher you may get some discount from HP Tech support Call 1800 474 6836

Posted on Aug 29, 2008

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My printer had the same problem when a gear slipped off its axel. Refer to http://www.fixya.com/support/t439120-ink_system_failure_error_message

Posted on Oct 07, 2008

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1 Answer

How do I resolve ink system failure 0xc18a0306?


When powered up press the ink button. This should cause the print head to move to the middle the printer and then back. If it parks properly then everything should be fine. However, if it stops against an ink cartridge it's indicating a problem (no ink/ faulty cartridge). So replace it and repeat the process x3 (ie.for the 3 other cartridges). Once complete the printer should be OK. All this should be covered in the HP user manual.
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Ink system failures can be caused by a number of things. It could be a temporary error, a bad or dirty print head, or a system failure.

For pictures see: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&lc=en&dlc=en&cc=us&product=1156652#N998 . Expand the section "any other error code" if you need to.

First try resetting the printer. With the printer on, unplug the power cord from the printer then remove the other plug from the wall outlet. Wait at least 15 seconds. (I also pull the data cable from both the printer and the computer when using a USB cable - some power is provided through this cable.) Then plug the power cord into the wall outlet and then back into the computer. Turn the printer back on if needed. Check if the code is still present.

Next try cleaning the print head. With the power on, open the cartridge access door. Wait until the cartridge carrier stops moving. Remove all of the ink cartridges by pressing on the front tab and lifting them up. Then lift the grey handle and pull the print head straight up.

With bottled or distilled water and lint free clothes (coffee filters will work). Dampen a cloth and wipe the electrical contacts working form bottom to top. Do not touch the ink nozzles. Continue until there is no ink left on the contacts. With another damp cloth, wipe the edge between the nozzles and the electrical contacts working form left to right. (Keep your fingers away from the contacts.) With another damp cloth, wipe the ramps working away from the nozzles. Again continue wiping each area (using extra damp cloths until there is no ink left). Then dry each of these areas with a dry cloth. Take another damp cloth, and wipe the contacts inside the printer. Work from top to bottom on these contacts. Dry the area. Replace the print head, lower the gray lever, and reinstall the ink cartridges. Close the cartridge access door.

If the error persists, try resetting the printer by unplugging it while turned on again.

If the error still persists, either you need a new print head or the unit needs service. If you get a new print head, you will not be able to return it if that doesn't solve the problem.

I hope this helps.

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Press the On button to turn the printer off. Unplug the power cord from the back of the printer. Remove all the ink cartridges.
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I have a HP C5180 All in one and after replacing a cartridge it gives a INK SYSTEM FAILURE message. Error 0xc18a0306 on printer screen. I did all the disconnecting plugs , removing cartridges, waiting,...


follow the steps provided below

  1. Turn off the product by pressing the On button.
  2. Unplug the power cord from the back of the product.
  3. Plug the power cord back into the product.
    1. Turn on the product by pressing the On button.
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  • If you have completed all the steps listed above and are still experiencing a problem, service the product.

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    Here is what you can try:

    1. Turn off the power and unplug it from power source.
    2. Open the right side of the printer (looking at the front).
    3. Disconnect, by pulling gently, both white flat ribbon cables off the main circuit board.
    4. Plug in the power source and turn the printer on. Wait till you get a error message and push "OK".
    5. Unplug the power source.
    6. Reconnect the flat ribbon cables by aligning and carefully pushing them into the conectors on the main circuit board.
    7. Plug in the power source and turn the printer on (Printer preparing occurred).
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    Ink system failure erorr 0xc18a0306


    Although it did not work for me, HP offered this as a solution. If it does not work, HP indicate you have a hardware fault that can only be fixed by a service engineer repair.

    1. Get the unit into the “Support Menu” by following the steps below :
    A. - Press and hold the “left arrow” key.
    B. - Press the “Setup” key and release both keys.
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