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I have a phone jack with a dsl filter on it.

The phone jack worked until the installer left. When it is disconnected all the other jacks work as they should. When I connect it back up I have a dial tone for a few minutes and it goes dead and the other jacks don't work.
I have bought two new phones. So the phone is not the problem. I have tried a different dsl filter, still the same problem. Can you help? Nancy

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Do u have two phone lines or one?

Posted on Nov 15, 2008

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1 Answer

Why does phone need dsl filter


Did the other phone quit working? If you have DSL there could be a splitter installed at you NID? (Network Interface Device) put there by the phone company, it could have gone bad. Do you have other phones in the house, and are they working or not. try another jack? you may just have a bad jack where you are.

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Im assuming you are using DSL. You need to have DSL filters on all phone jacks in your house that have phones plugged into them as well as having a filter where your phone line plugs into the phone jack. Any time the phone rings it will cause interference and cause the DSL to malfunction.

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This likely means that your DSL modem is not trained up with the DSLAM. - Geek talk for your modem is not connected to the phone company's equipment properly.

1.) Remove power from the modem

2.) Remove all devices (including the DSL modem) from all phone jacks in the house.

3.) Add the DSL line back to the wall jack, taking care to plug the wall jack into the correct jack on the DSL line. (Do not use a DSL filter on your modem!)

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5.) Try a different phone jack

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Hi Jeannie,

Based on your problem I assume that you have DSL. When you get hooked up for DSL they send filters that you are supposed to put between EVERY phone and the jack. (Don't forget phone lines for satellite and alarm systems).

If your dsl drops every time the phone rings, there are usually 2 things that cause this.

1) A bad filter in your house. If a filter is bad or missing it can cause the dsl to drop either when the phone rings or if someone picks up the phone with the bad filter.

2) The other reason could be on your ISP's side. It's called a POTS splitter. You have one of these if you have BOTH phone and DSL. It's what sort of combines the 2 together. There are a number of problems that can occur with a bad pots splitter. i.e. DSL works - phone totally dead, Phone works-dsl - totally dead, disconnects, etc...

I suggest that you hook up the dsl modem by itself. DISCONNECT ALL PHONES IN THE HOUSE. Do NOT have anything connected at all except the dsl modem. No filters, phones, directv, digital cable, or anything else in a phone jack. Then when you are up and surfing, take your cell phone and call your house. Technically it should just ring and ring. Unless you have voice mail in which case it will go to voice mail after so many rings. Anyway, see if when the line is ringing in your cell phone if it is dropping you off. If it DOESN'T, then it's probably one of the filters, jacks, or wiring. If it still disconnects, it's probably the POTS splitter with your ISP.

Good luck and if this helped please help me out and leave feedback!

Thanks!

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You can also buy a wall plate with DSL filter in it. Screw your chair closer to the floor before you go here :-) http://www.sjtelecommunications.com/sut-630lccl-s.html

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Hi, Rob just studied ur problem.Iam a tech which handles this kind of issue. I talk to verizon,at&t,bellsouth,qwest daily for such issues. Well i can suggest u onething u can get the efficient speedstream 4100 series modem which comes with a 1 yr warranty. And also checkout with verizon clearly abt ur distance from the central office.Bcos might be ur dsl circuit may be not technically feasible i:e NTF. For further clarifications plz get back to me.

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