Question about Webroot Spy Sweeper (spysweeper) for PC

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Locate valid definition file

Every time I turn on my computer I get a error message that a valid definitions file cannot be located. Where do I locate it?

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  • Anonymous Sep 09, 2008

    Every time I log on to my computer a box pops up that says:

    ERROR

    Could not locate a valid definitions file. Please go to the Progam Options Page and click "Update Definitions" to download a definitions file. Also, I cannot get the Spyware to scan.

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  • 336 Answers

Update the software. There is usually an update button somewhere.

RCF

Posted on Sep 06, 2008

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1 Answer

Won't sweep


Lots of people seem to be having the same problem,i reccomed you download the free version of "spyware doctor" (its free for ever,once you got it),you can download it at www.google.com/packs (limited time only!) spyware doctor it great! it scans your pc in less than 10 mins! and its fast!


goodluck,
have a nice day!

Aug 28, 2008 | Webroot Spy Sweeper (spysweeper) for PC

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Do a system restore to an earlier date.

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Webroot spysweeper won't sweep


i had the same problem getting also an error message when i would log in about a valid definition file and go to program option page to update the definition file, after trying fixes from others i found one that said to reboot computer and put in safe mode, then open spy sweeper in safe mode, everything was in large print and nothing was turned on, so i rebooted the computer again and this time when the screen came up came up normally and not in safe mode and most of all there was no error message, my spy sweeper is now opened and now it is sweeping like it is suppose to do i don't know who was the person that posted the resolution but thanks it works so everyone try it.

Aug 01, 2008 | Webroot Spy Sweeper (spysweeper) for PC

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Spy Sweeper won't sweep


I have seen this problem a couple times. The only fix that seems to work is uninstalling Spysweeper and then reinstall it again. If you go to start>Programs>webroot you will see an uninstaller. Run that, reboot the computer, then reinstall again from your install disc.

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Error message:could not locate a valid definitions file.Please go to the program options page and click "update definitions" to download a definitions file.


Use Norton-Cleensweep to uninstall.
You can download Norton System works.
Use torrent for Free download of NORTON SYSTEMWORKS. (www.btjunkie.com)

May 25, 2008 | Webroot Spy Sweeper (spysweeper) for PC

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Hello sir,

This is the problem for not registering the software. U registered and getting updated definitions. After that the problem is over. ok

Thanks

May 08, 2008 | Webroot Spy Sweeper (spysweeper) for PC

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Webroot Spyware Question


Hi kn21_83

Your SpySweeper program functions by viewing incoming programs requesting access to your computer, referencing them to a built-in definitions file that updates regularly, and granting permission or red-flagging potential spyware programs. So, the definitions file is very important for the program to work properly.

I recently had a customer's computer display the same error message, and the way I was able to work-around it and make the SpySweeper program work properly was to uninstall it completely, ensure that there are no other anti-virus programs that might interfere with SpySweeper's install (if you have norton for example, manualy disable it for the duration of the install), and download the most current version from the internet rather than your disks that came with it.

Now, there could be other things involved, such as a malicious program interfering with how SpySweeper functions. In that scenario, restoring your OS is usually the fastest method of restoring functionality to your machine. Hopefully it is not a virus infection, but if you run out of ideas to resolve the issue a restore is a simple fix that guarantees success.

May 07, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Valid Definition File


Hello sir,

This is the problem for not registering the software. U registered and getting updated definitions.U getting serials from lot of website for registering the software. ok. After that the problem is over. ok. or better to reinstall the software. That's all.

Thanks

Apr 22, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

I have win32 virus in my pc...


The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.


Disable System Restore (Windows Me/XP).
Remove all the entries that the risk added to the hosts file.
Update the virus definitions.
Run a full system scan and delete all the files detected.
Delete any values added to the registry.

For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
How to disable or enable Windows Me System Restore
How to turn off or turn on Windows XP System Restore

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).


2. To remove all the entries that the risk added to the hosts file

Navigate to the following location:


Windows 95/98/Me:
%Windir%
Windows NT/2000/XP:
%Windir%\System32\drivers\etc

Notes:
The location of the hosts file may vary and some computers may not have this file. There may also be multiple copies of this file in different locations. If the file is not located in these folders, search your disk drives for the hosts file, and then complete the following steps for each instance found.
%Windir% is a variable that refers to the Windows installation folder. By default, this is C:\Windows (Windows 95/98/Me/XP) or C:\Winnt (Windows NT/2000).


Double-click the hosts file.
If necessary, deselect the "Always use this program to open this program" check box.
Scroll through the list of programs and double-click Notepad.
When the file opens, delete all the entries added by the risk. (See the Technical Details section for a complete list of entries.)
Close Notepad and save your changes when prompted.


3. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to Virus Definitions (LiveUpdate).
Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to Virus Definitions (Intelligent Updater).

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.


4. To scan for and delete the infected files
Start your Symantec antivirus program and make sure that it is configured to scan all the files.
For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.
For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.
Run a full system scan.
If any files are detected, click Delete.

Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.

After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the threat may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.


5. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. For instructions refer to the document: How to make a backup of the Windows registry.

Click Start > Run.
Type regedit
Click OK.

Note: If the registry editor fails to open the threat may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.


Navigate to and delete the subkey:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\RpcRemotes


Navigate to the subkey:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup


In the right pane, delete the value:

"Ph4nt0m" = "Ph4nt0m"


Navigate to the subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv


In the right pane, reset the value to the original value if applicable:

"Start"


Navigate to the subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess


In the right pane, reset the value to the original value if applicable:

"Start"


Exit the Registry Editor.



also u can use the link for free download of virus removal tool
http://www.bitdefender.com/site/Download/browseFreeRemovalTool/

Jan 22, 2008 | Computer Utilities & Maintenance

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