My computer is on the Black Microsoft Corp page and not progressing any further, someone advised me to Boot is Safe Mode, which I tried to do. Then I got to a screen that said Repair Computer (recommende), so I tried that and got a 0x0 error code and that the system volume on disk is corrupt. After that the computer restarted and went back to the Black Microsoft Corp page and didn't do anything for ten minutes. So i restarted it and did another repair, this time it said that it can't repair automatically and eventually said contact manufacturer for assistance. I have no clue who to call or what to do. Help!
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Re: Computer on Black Microsoft Corp Page
This will either be an operating system error/glitch or a failed hard drive. You will need to perform a system repair with your recovery or operating system disc. If the repair doesn't take, then reformat the hard drive and install a new operating system. If the hard drive will not format, or you have any issues during or after the install, then the hard drive has failed and will need replaced.
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Normally Microsoft Essentials automatically updates itself along with other automatic updates to other parts of your Operating System (in your case, Windows Vista). But it sounds like there is something wrong here with your automatic settings. At the end of this advice, there will be a link to follow to give you the exact directions to follow to hopefully fix your problem. Once you get to the page this link will send you to, click on the link (in blue letters) that say "How to perform a clean boot." You will now see a circle with a dash in it and "How to perform a clean boot" inside a blue border. A bit further down you will see "Windows 7 and Windows Vista" in blue letters. Follow those directions and it should fix your problem. (Where it states that you might need "administrators rights," don't worry. Unless your computer was set-up with a specific administrator, YOU already have those rights.
Remember, follow the directions including following the links further down the same page. They are: "What is next when I have a clean boot environment" and "How to reset the computer to start normally after clean boot troubleshooting."
Another piece of advice - Print out ALL 3 sets of instructions before starting this procedure.
There can be several reasons why your laptop screen is going black after logging into Windows. To start with the troubleshooting, you can see if you are able to use Safe Mode to boot into your Windows 8. To know how to boot in Safe Mode, you can refer to the following Microsoft link: http://support.microsoft.com/kb/2809468
If purchased in a CD, the information is present on the wrapper, else need to contact microsoft corp. provided the product has been registered with them. Also if registered, can log to MY Account in Microsoft office page in www.microsoft.com and check for the product key.
In case the product has been installed in any other computer it is obtainable.
Furthermore, if in a cd, go to my computer, click open the DVD drive and the product key can be obtained from a text file among the entire list.
. Disconnect your device and any other external devices. Re-boot the machine in safe mode and check the device manager for flags. If you see other devices or flags, red or yellow, remove them. Re-boot the 6000 and allow unit to run a normal boot. Check device manager again for flags. If you are running VISTA, type msconfig at search and in center of page, look for add or remove programs. Highlight and hit the lunch button. Find your TV tuner program and remove it. Close out the utility and reboot the system. Check your device manager again for flags. If OK re-install hardware and drivers. Reload the program. If you still have problems, check microsoft for updates under drivers
The error means that the computer is not seeing the hard drive.Hit F10 to get into BIOS and check that your hard drive is showing . If it is hit ESC and tell it to save settings. Then restart the PC.
If your hard drive does not show in BIOS, there is something wrong with it. It may be co-incidental that canceling the scan caused your hard drive to fail.
You can try to do an XP repair. Boot your XP cd: When you boot with the Win XP install CD-ROM, it loads a minimal operating system, similar to DOS, but compatible with Win XP. At the first screen you select install Win XP (not Recovery Console) and at the next screen it will find that you already have Win XP and offer to attempt a repair. This repair should not touch your applications, it just reinstall the Windows files. This is great because when it works you don't need to reinstall all your software. If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe