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The green light does not affect the performance of your vacuum. There is a small magnet in the brush roll that makes the light glow to show you the brush is spinning properly. If your light worked before you took the vacuum in for service you can look at the brush roll to see if it has been installed properly. The magnet should line up to spin at the spot where the green light is. If the brush is not installed properly or the wrong brush roll is installed the magnet will not line up with the green light.
I'm sorry to hear you're having difficulty with the motorised brush head on your DC31 Animal. If the head won't seem to work correctly after you've checked for any obstructions, I'd encourage you to get in touch with us directly as we'd appreciate the opportunity to provide further assistance.
You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US). Please have the machine to hand when you call, as one of our advisors may be able to resolve the issue with some troubleshooting over the phone.
Drive belt missing or not properly installed on motor or brush/beater?
Perhaps foreign matter caught in ends of beater brush that are holding the brush tightly in place. Clean the debris away and hit with a little WD40, but not much. Make sure it turns freely by hand prior to putting it back into place. If the belt is loose, make sure it is replaced with the proper belt and installed correctly.
the rectangular and round ends are not intended to turn ..they stay fixed.. the bearing is inside the brush next to the round and rectangular ends .. if the ends dont move freely then there may be hair or string wound around the bearings .. clean that out so that things turn freely (the end may even come off) ... once you have things free and clean .. then putting the brush back in place does take some strength .. the belt gets very tight and its difficult but possible to get the rectangle inserted in its slot ..
Take out the brush roller. (turn the plastic lock mechanism with a coin or screwdriver, pull out the plastic holder, and the brush will pop out). The brush roller has two white caps on the ends. Chances are, one or both of these caps have moved out just a bit, putting too much force on the delicate motor. Simply push the caps back firmly into place. Make sure the brush and the surrounding area is clean, put back in and It should spin .
SAME PROBLEM Hoover F7452 900 brushes won't spin; cleaned and move freely, under filter slid out and cleaned, still froze up....had it a little more than a year so probably no warranty.....assuming turbine related and will take it to dealer......how common is this problem with this model???
open unit's bottem cover and look for the following:
- Motor works
- Belt which transfer motor's movment to the brushes, in place and not broken (most frequent phenomenon).
- No mess on brushes axis which prevent their free movement.
Take the brushroll out and see if it turns freely just by holding the end. Also make sure that the belt isn't stretched out. Also, before putting the head on the vac, you have to pick the belt up on the "finger" that's in the head. You can verify this by looking into the circle that's cut out of the metal. When the head is affixed to the vac, then turn the belt lifter back around to the proper position and all should be well. If you still need help, you may call us at 1-866-509-1952. Thanks