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I have a Compaq labtop and when I turn it on, it remains on the Black Microsoft corporation page and won't progress any further. It's not even a year old yet. i can't log on or do anything. Please help!

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This should be under PC Laptops, not desktops.

Start the laptop up. As soon as it starts, keep hitting the F8 key until you get a list of options that includes 'boot in safe mode'.

Try to boot in safe mode and let me know what happens.

Posted on Aug 29, 2008

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