Since you asked this question in a 76xx forum, you have a TDA phone system. A TDA has timers that set where unanswered phone calls route to, one of the ports being voice mail/auto attendant.
There is no "simple" explanation for setting auto attendant. Each installation is different. You first of all, have to know which phone system and voice mail you have, then, know how the AA was set up.
For example, in a TVA voice mail, the setup is visual. you log in via the console and drag icons to the screen that maps the call routing. Since you start with custom menu 1, it sets your custom greetings 1,2,3, etc. In a TVS, you build custom service menus by hand.
While phone intercept is straightforward, trunk (line) is not. The voice mail knows whether the call is coming from a phone or a trunk and each has to be defined. In the case of an extension, you already know it goes to a voice mailbox and plays the greetings established for that person. In the case of a trunk, it may be a different greeting for each trunk for day, night, lunch, and break. Those parameters are all set in the TDA and TVx both.
I hope your head hasn't spun around several times, but the best idea is to sit with your voice mail administrator and phone system installer and get the picture of how the system was designed. You should get specific instructions of how the system handles calls and how you change greetings. You need to get the passwords and instructions for mailboxes 998 (message manager) and 999 (system manager) and a location of all greetings.
If you're into learning, a copy of the manuals for the voice mail and the windows software (if TVA) should have been delivered to your site with the system. In addition, the PT Programming manual (PTPM) can be requested from your dealer and it will allow you to make changes to your TDA.
Spending 5-10 hours with the manual some time will give you a better idea how the systems work.
Also, a spare PC with USB ports and a network card could get you remote maintenance from your dealer and maybe get you free or reduced cost maintenance and changes.
I know this is probably not the answer you're looking for, but I hope it helps.
Oct 02, 2008 |
Panasonic KX-T7630 Corded Phone