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Remove Your Sim Card, Power The Phone On Press # From The (Insert Sim)
Screen Enter codes WITHOUT spaces. Press * 3 times fast for (p)
Press * 4 times fast for (w) Press * 2 times fast for (+) Verify
code before pressing the last #(No Private Messages Please)
You should be able to down load the latest softwear off the Sony Ericsson website. Otherwise the phone should have a 12 month manufactues warranty and can have it done for free at an authorised Sony Ericsson repair centre.