Question about Hitachi 50V500 50 in. HD-Ready LCD Television

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Hitachi Faces Dallas Federal Lawsuit Over HD Television Defects Class-action could involve tens of thousands of Hitachi TV owners DALLAS ? The Law Offices of Heygood, Orr, Reyes, Pearson & Bartolomei in Dallas has filed a lawsuit against the American subsidiary of Japanese consumer electronics giant Hitachi (NYSE: HIT) over alleged defects in the company?s high-definition television sets. According to the lawsuit, tens of thousands of consumers who bought the high-end TVs may be experiencing the same trouble. Plaintiff Anthony Partida of Dallas says he and other owners of Hitachi?s 50V500A model LCD rear projection television are experiencing a design defect that creates green ?blobs,? red ?blooms,? green haze, blue dots, yellow lines and other color anomalies on their TV screens. The lawsuit, which seeks class-action status on behalf of every owner of the 50V500A model, says the defect makes the televisions useless for their intended purpose. In the lawsuit against Hitachi America Ltd., filed in the United States District Court for the Northern District of Texas, attorneys for Mr. Partida say Hitachi has known of the defect since early 2005, but the company has continued to sell the defective sets. Despite the company?s knowledge of the problem, the lawsuit continues, Hitachi has been unable or unwilling to develop a solution. ?Hitachi has been more than willing to take people?s money for these TV sets and they should be more than willing to fix them,? says attorney Eric D. Pearson of Heygood, Orr, Reyes, Pearson & Bartolomei, who represents Mr. Partida in the case. ?In some cases, people paid $3,500 or more for these TVs. You can?t take that kind of money and deliver a defective product.? Brisbane, Calif.-based Hitachi America is a subsidiary of Tokyo-based Hitachi, Ltd., a telecommunications, electronics, power systems, digital media and consumer products giant that employs more than 400,000 people worldwide. The Law Offices of Heygood, Orr, Reyes, Pearson & Bartolomei is a Texas civil litigation firm representing businesses and individuals in matters involving personal injury claims, contract disputes, business torts, professional negligence and more. More information on Heygood, Orr, Reyes, Pearson & Bartolomei is available at http://www.reyeslaw.com. For more information on the case involving Hitachi television defects, please contact Mark Annick at 800-559-4534, 214-213-1754 (mobile) or mark@androvett.com.

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  • Anonymous Aug 30, 2008

    we have a blue blob and a pinkish tint across the screen. Same is true for cable or DVD picture, so it has to be the TV.

  • Anonymous Sep 03, 2008

    I bought my TV approx. 3 years ago. Had to replace the bulb last year and now I have nice blue glow in the middle of the screen. What a complete waste of money.

  • boilermark Sep 03, 2008

    Anyone have the same problem with the 42V715 LCD model? Is the 42V715 included in the lawsuit?

  • vanrosa30 Sep 05, 2008

    Hello,

    I have the same problem with my Hitachi 50V500. My TV started with a blue line at the top right corner and then disappeared after sometime. Later the whole set became mostly yellow and at first I taught it was my kids who had touched the TV but when I contacted a technician who then confirmed to me that it was the optical light engine that needed replacement which will cost me $650 for the light bulb and $200 for labor. I am now seriously thinking whether to repair this TV or not. This is my email: vanrosa30@hotmail.com

  • npmartin Sep 06, 2008

    I have a blue streak in the upper left of my screen. It seems to be getting larger. I have not taken any action as yet other than to do a little research online. I am assuming that the repair, if it can be done, would be expensive. I have had my TV for a little less than 5 years.



    Neal Martin

    npmartin@sbcglobal.net

  • sbendel Sep 08, 2008

    Yes I have same exact problem.I called a tv repair man and he said I'am

    better off buying a new tv.Hitachi sure took alot of people!

    Steve B

    From OHIO

  • WR8TH Sep 30, 2008

    I have had this 50V500 TV for approx. 4 yrs and just a few days ago I noticed a redish orange bloom / glow almost dead center on my screen. My first thought was the internal color alignment was out or the lamp needed to be replaced. So I started to research and here I am... Please contact me about a resolution or fix!

    Thanks
    Ray Feeny / rafe@zoominternet.net


  • hittv Oct 04, 2008

    I have same problem. I fix Tv last year paying $250 for repair cost and get

    lens, and Mboard from Hitachi for free, finding Hitachi replacement program phone, tech guy was pretty astonished getting my board from Hitachi on my name, and it was fixed; However after 8 month I'm facing same problem again but with convergence problem....

  • jevollmer Oct 08, 2008

    Redish glow in the center of the screen. Was told by a receptionist that it was the light engine guess when a problem is that common the janitor could of told me what it was. Getting it fixed under an extended warranty but shouldn't have too I mean this cost $3300 in Jun 2005. Well the model in question is Hitachi 60v500a and want to be added to the lawsuit. You can reach me at jevollmer@hotmail.com

  • geolast7 Oct 18, 2008

    Hi Mark, I am the owner of a Hitachi 50V500 and have had it repaired under warranty 3 times , I also have other issues with this ,and would like to be included in your help for this problem, Thanks ,

    George Shamey

    P O Box 470844

    Celebration , FL. 34747-0844

    geolast7@yahoo.com

    781-864-1828

  • Anonymous Dec 17, 2008

    I have the same problem with the redish glow. I assumed the lamp was going bad and started researching. I then found out a lot of other people have the same problem with their hitachi 50v500. I would like to be added to your list. It's a shame to pay that kind of money and not be able to enjoy the tv. I have two kids and we cant enjoy all the christmas shows because the color on the tv is ridiculous. I can be reached at mooresusedcarsllc@verizon .net

  • Anonymous Dec 18, 2008

    I have a red haze that has almost consumed my whole picture. I feel the pain for all the people out there that has had this same problem. Pity a company cant stand behind there product. i will never buy a hitachi product ever again.

  • mikeberko Dec 18, 2008

    I will never buy hitachi products ever again after owning this 50v500. Pity when a company cant stand behind their products.

  • scubaski Dec 23, 2008

    Last night I turned my 60V500 which is the same TV except its the next size larger and I have lost all the reds in the color. Everything is green or blue

  • shpierson Dec 26, 2008

    I have the exact same problem and have had no results from Hitachi or RC Willy in getting it fixed. 


    We purchased this TV from RC Willy back in 2005 (??) and the purple hue started the first year.  We were unaware that this was a problem and thought we would just have to have a tune up visit.  When we spoke with RC Willy, they suggested we contact Hitachi.


    Hitachi customer support was completely evasive and did not have a response nor a replacement part at that time.  Further investigation uncovered more clients with the same problem.  I have been trying to wait this out a bit so that Hitachi could release a new light engine that would - fix - the problem long term.  Obviously - that has not happened and we are stuck with a lemon.


    I want on this list.  We were duped thinking that we were getting a state of the art $4000 HD tv.  Please add me to the list.  (See my email to you.)
    Shawn Pierson

  • Anonymous Dec 27, 2008

    We are having the same problem with the red glow in the middle of the screen. I have the 50V500 that is approx 4yrs old. The red glow has been there for about one year and is not getting bigger. I called Hitachi and one support person told me it was the lamp. I then researched the lamp to find only this may not fix the problem. We I called Hitachi back the support person told me it was no the lamp and I need to call a repair tech to my home.

  • ryounger Dec 29, 2008

    I have a red spot on the tv screen

  • Anonymous Dec 29, 2008

    50v710 had the same problem. The Optical Block (light engine) gets too hot and cooks the lcds inside. It seems to come after a bulb change quite often. I noticed in mine that there is a dust filter on the front side of the Light Engine that gets clogged up with dust over time ... this contibutes to the heat build up. Mine manifested itself after 2 1/2 years as a large yellow spot in the middle of the screen. I replaced the light engine (UX23682) with out of pocket money to fix it. Hopefully Hitachi will be held accountable some day with a class action law suit ruling against them. They obviously know there's a problem ... they're just running from it.

  • tixomir Jan 10, 2009

    I am having red circle issue with my t.v. also. Circuit City replaced light engine 2 years ago for same problem under my extended warranty but now I am not under warranty anymore. I would appreciate any help to get this issue resolved.

  • alexjhtx Jan 10, 2009

    We are looking at the same problem also that developed about a month or two after replacing the lamp. I called Hitachi's help desk and the best he could offer was call a repair service. Not even a reasonable tip or explanation as to what the purple/red streak running across the middle of the screen is. Now I know why there is a class action against them. You can include me in the same also.

  • jwalker13 Jan 21, 2009

    Hitachi 60V500A,red cloud center of screen,optical light engine gone bad,

    out of warranty,paid 3,800.00 four years ago,what to do?

  • thebossefami Jan 25, 2009

    what a piece of **** wish i would of never bought this tv i hope they get whats coming to them. i have the light engine problem and the red blob and the thing just sits in my shed if i was to fix it id be spending another 2 grand 5,000 bucks this this should wippe my *** and eat the toliet paper.i want to thow this thing at the ceo's of hitatchi

  • freyman Jan 31, 2009

    I bought a Hitachi 60V500 60 in HDTV-Ready LCD Television that has the same problems. I have red blurs on the screen and red shadows on every object. I paid over $3500.00 for this television and find it frustrating to not be able to use it. I would like to join the class action lawsuit to hold Hitachi accountable.

  • OUT2PLA Feb 01, 2009

    SAME THING WITH MINE ITS A 55 IN LCD 1.5 YEARS OLD COLOR ENGINE AND BULB BURNED OUT

  • Anonymous Feb 01, 2009

    50v500 brand new 5/2005, red blob. Called Hitachi and they act like they dont know or have heard of this problem and can not help. very upset.

    dixiebet@gmail.com

  • angelafaye19 Feb 14, 2009

    T. V. will not power on. If it does it will shut off after a short period of time.

  • howegirl Apr 06, 2009

    I have the exact same problem! I get headaches watching that stupid thing. Had it repaired once while it was under warranty but it was never really fixed. It's just as bad, if not worse, then when I made the original service call. I contacted the law firm handling the class action suit and they said they are no longer handling. Does anyone know how I can get in on this suit? Thanks!



  • capd1 Apr 24, 2009

    no sound out of my 42V715 model

  • Anonymous Apr 24, 2009

    Same problem with our Hitachi 42V715 projection HDTV. Paid big bucks for it 4 1/2 years ago. Three years later, the screen began to turn yellow - in blobs. The blobs grew. Finally this month, the lamp blew. I put in a new one thinking that the problem was the bulb, but the yellow/green blob is back with a vengeance. After some research, I now need a "light engine" - for even more money than the lamp. To make matters worse, my new lamp blew five days after installation. Now the fix for the problem is costing more than if I went out and bought a new thin flat HDTV. Can I dump this thing at Hitachi Headquarters?

  • Anonymous May 21, 2009

    I have the same problem with my Hitachi 60v500a and am quite angry I bought a new bulb and the problem consists.

  • Chuck Brown Jun 06, 2013

    It's crazy the society in which we live in today!! Lawsuits galore!! Always need to be prepared with a good attorney, especially one in Dallas!http://juanlaw.com

  • Chuck Brown Jun 06, 2013

    It's crazy the society in which we live in today!! Lawsuits galore!! Always need to be prepared with a good attorney, especially one in Dallas!http://juanlaw.com

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Have an extended warranty like me, well even though i did purchase one I still am pissed. I paid $3300 for this set 60v500a and like I suspect many the red cloud just crept up on them until it became a real nusiance. I called Hitachi first but they were unwilling to help at all and tried to tell me it was the bulb, thank god for the internet or I might of believed them (-$400 out of pocket because warranty doesn't cover bulbs). Went to the lawfirms website and sent an email to add me to the many names in the lawsuit hopefully will hear back from them. Was pissed to find out that the repair shop is going to replace the light engine with a refurbished part. Didn't buy a refurbished TV but get a refurbished part well will be keeping a close eye on any red clouds in the future considering I still have a year and a half left on the warranty and will be complaining of any problems. For all others I will be asking the repair man if this is a common problem to share with others. I hope the lawyers hold Hitachi responsible for this, got a lotta nerve selling defective junk to consumers but corporate greed knows no bounds i guess.

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I got same problem on 50VS69a

Posted on Sep 05, 2008

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Hitachi 50v500 sceen has little dots showing


You have a set that was involved in a large class action lawsuit---the optical engines in this model had issues where they turned red or another color---little dots in picture is a classic optical light engine problem---last time I looked the part alone not counting labor was over 600 dollars.

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I have a 50v500a Hitachi TV that the light engine is gone again. This is a costly part that is a well known problem. Is this part under warranty by Hitachi? If not, it should be. I have a lot of...


THIS IS SO COMMON THERE ARE NOW SEVERAL CLASS ACTION LAWSUITS OVER IT---I suggest you get involved---the replacement engines are all rebuilt and supposed to "not have the same trouble".

Let me know if I can be of assistance.

GOOGLE THE MODEL NUMBER WITH CLASS ACTION LAWSUIT AFTER IT.


sd tech

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Hitachi 50v715 light engine problem


Lots of their sets had this problem(sony also has the same problem and they now cover the engine for 3 years) I have learned after being in this business for over 30 years---people who take no for an answer do not get anything---keep going up the chain of command and keep of record of who you talk to with date, name, etc If you spend enough time on the phone you may get somewhere--you have nothing to lose by trying. If you paid for the set by check or credit card you should be able to prove you paid for it and when.

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I have a 60 inch lcd with the red cloud, bought the tv in 04 called hitachi about it and there sending my tv repair man the light engine no cost. Everyone just needs to call them again. thanks Jim

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Hitachi 50V500 Red Spot


I had whole redish/pinkish screen on my 50v500 starting a few days ago, then I read through each of the threads on this site for the samilar problems on my model. I found TVtechmaniac's solution (pasted below) solved my problem. Thank you TVtechmaniac!

Enter the I2C Service Menu, be sure the power is OFF.
1. On the front control panel, press and hold the INPUT button.
2. Then press the POWER button for two seconds.
3. You may keep the INPUT button depressed until you see the OSD with the Service Menu displayed.
4. If you don't see the service menu, please repeat Process making sure you wait until the Power blinking LED stops.
5. Execute the Memory Initialize operation after the adjustment values have been written on a sheet of paper. Highlight “MEMORY INTI”, arrow to the right and hold the button to the right (approx 5 sec.) until a check mark appears in the box. This activates the Memory Initialization.
6. After the Memory initialize operation has finished (10~15 sec, the channel will revert to CH 3.) the pink image symptom should be fixed.
7. Write back the adjustment values from your notes to their respective adjustment parameters in the adjustment mode. (In other words, set the Data Values back to the the Data values written down before the Memory Initialization procedure). NOTE: Make sure the SELECT Button is pressed on remote after every change to the values. Failure to do so will result in the data values not being changed.
8. Exit I2C menu. Press exit repeatedly until you go back to the normal picture.
9. Turn the set off-on and Confirm the picture remains in a good condition.
BE SURE TO COPY DOWN DATA SETTINGS BEFORE INITIALIZING I2C SETTINGS

Aug 26, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

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Hitachi Class Action Lawsuit


I have a Hitachi 50V710 with a yellow-greenish spot in the center of the screen. It appeared there about a year ago. I have been putting off getting it repaired because money has been pretty tight. And they told me that my warranty has expired. They also said that it would cost over a thousand dollars to fix the problem. I purchased the 50" TV 09/09/04 for a total of $3336.88 what a rip-off. Now the whole screen has a green tint and the yellow-greenish circle in the center looks brighter. I wonder if it is even worth getting it fixed? What will go wrong with it next? Its a Lemon.
I really regret not buying the 52" sharp that was setting next the piece of **** that got suckered into buying. I know I learned one thing out of this,
" I WILL NEVER BUY HITACHI BRAND PRODUCTS AGAIN! "

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i have repeated this info on every forum i have found whith the applicable problem, hopefully if enough people join in and spread the word we can do something about this, i for one am sick of getting taken by big companys, keep spreading the word as will i thanks for getting back to me

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Class Action Lawsuit Against Hitachi


i talked to them today, apparantly they are only takeing cases with problems in the first year of ownership, but being a ligitiamate suit, it might help push hitachi to help us out, i am going to try to call back and use this info as leverage to get a new light engine. if i have any success ill let you know

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1 Answer

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Join the class action lawsuit at www.reyeslaw.com by filling out their questions on the right side of the home page. I saw a thread where someone else had a very similar issue and started a class action.

I then called customer relations back and let them know I joined a class action suit and asked them to add it as a note to my file.

It's not a solution but perhaps a way to have them change their policy.

Jul 28, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

4 Answers

Blue ghost image in middle of the tv


You have a defective light engine and you do not have to be under warranty for Hitachi to replace this part. We just went through this and here's what you need to do. Call Hitachi's customer relations department at 800-654-7013 and tell them that you have a defective light engine. They will act like they've never heard of this problem but they have. They will give you the names of some certified dealers in your area to call. Once a tech comes out and confirms that it's the light engine, call Hitachi back and they will send a brand new light engine to the dealer and Hitachi will cover the cost of the part (cost $1500).

Here is the deal, if you're under warranty, Hitachi will cover the part and the install. If you're not under warranty, all you pay is the install. Our install cost $400. Others on this site have paid $200. Do not let anyone tell you that you have to pay for the light engine part...you do not. Hitachi has not recalled this part but they are replacing it for free. Also, deal only with Hitachi customer realations number that I listed. Good Luck!

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