Question about HP DeskJet 920c InkJet Printer

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Printing/ink cartridge The low ink light was flashing so I changed the black ink cartridge. The light is still flashing and I've tried using the help manuals to solve the problem but without success.

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Hi
your printer is not detecting the cartridge, see the pins/connections where the cartridge gets contact, if these are conteminated, clean them. also make sure that you intalled the cartridge after removing its protection seal.

gudluck

Posted on Aug 29, 2008

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I have an hp deskjet 940c. I don't know if this is the same model as deskjet inkjet. Anyway what light is on or off on the front when a new ink cartridge(s) is needed?


For the HP 940c, there is only one light to indicate a possible low ink cartridge. The LED above the cartridge symbol (the only one without a button) will flash. (Note: this LED is the second from the left.) When you see the error code, open the printer's top cover. If the error is a low ink issue, the LED will stop blinking.

With the cover open, the cartridge carrier will move until the yellow arrow lines up with an icon on the printer itself. These five icons are in order from left to right (as you look at the cartridges) : tri-color ink cartridge problem, black ink cartridge problem, tri-color ink low, black ink low and cartridges OK. If both cartridges are low, replace the one indicated by the arrow. Then the cartridge carrier will move to indicate the other cartridge is low. (If only one has a problem, after you replace it, the carrier will move to the cartridge OK symbol.)

If HP offers the full-feature software for your OS, then install the software. Use the HP Deskjet Toolbox to get exactly which cartridge needs to be replaced without needing to be ready to replace both (or to monitor your ink level (approximate ink level)).

The manual for the Deskjet 940c is available as a PDF from HP: http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual&lang=en&cc=us&docIndexId=64179&taskId=125&prodTypeId=18972&prodSeriesId=35985 .

I hope this helps.

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If you need to replace an ink cartridge in your printer, please follow the instructions below:

To confirm which ink cartridge requires replacement, please use the printer's control panel (there is a black ink out indicator, as well as a color ink out indicator ), or the Status Monitor in your computer.

Red light flashing - Low ink
Red light solid - Out of ink

1. Open the printer cover and press the INK (Cleaning) button for 3 seconds. The print head moves to the center and the lights flash.
2. Lift up the ink cartridge clamp. The cartridge rises up from its holder.
3. Remove the cartridge and dispose of it carefully. If ink gets on your hands, wash them with soap and water. If ink gets in your eyes, flush them immediately with water.
4. Unpack the new ink cartridge and remove the yellow tape. You must remove the yellow tape from the top of the cartridge. Do not remove the clear seal underneath the cartridge. Do not touch the green circuit board on the back of the cartridge, or you may inhibit normal operation and printing.
5. Tilt the new cartridge toward you slightly as you insert it. Lower the cartridge so that the tabs rest on the hooks. Do not place the cartridge tabs under the hooks.
6. Press down firmly on the ink cartridge clamp until it snaps in place.
7. If you need to replace the other ink cartridge, repeat steps 2 through 6 before continuing with step 8 (to move printhead over to color (if black was replaced first) press the cleaning button once).
8. Press the INK (Cleaning) button once, and close the printer cover. The printer begins charging the ink delivery system.
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You must replace all ink carts with new ones at the same time. Yeah, this how HP makes its money.

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Try changing the color cartridge. Also it is a good idea to clean the electrical contacts if it looks dirty.Use slightly damp(use water only) q-tips .
Hope this helps

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Orange flashing light on printer


No the ink is not to low you could try removing the ink cartridges and using a soft cloth wipe clean the little gold contacts on the cartridge and also the printer. Is the ink cartridge a original one if not even though the HP software states that there is 20% in there the likely thing is that the cartridge is empty replace and this should be OK.


I hope the first suggestion works for you as will not cost any money.

Thanks J

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