Scanner Failure, 'Power off and on' message - therefore, fax will not work
We have tryed the solutions from the HP help website and nothing has worked. We did notice that it will not print color copies. When I tried to align printhead and clean - I do get an error 'bad printhead'. Can someone help determine the scanner failure and bad printhead problem. I don't need color copies but need the fax working for my business.
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Re: Scanner Failure, 'Power off and on' message -...
Scanner failure will not let you to make copies nad scan but you will be able to print from computer and receive fax.
Even then try the steps mentioned bellow:
Remove both the ink cartridges from the All-In-One. Unplug the power cord from the All-In-One as well as the power outlet. Now move the carriage (carriage is the one which holds the cartridge) Too and Fro till you feel the carriage is moving smoothly. Then insert the cartridges close the access door. Plug the power cord directly to a wall outlet without surg protector (If possible connect it to a different power outlet) Before connecting the power cord to the All-In-One press and hold the # and no 6 button and then insert the power cord, do not release the keys until you see a message a reset (if the screen goes blank then release the keys and turn the power on) Now try printing Printing from computer,
If you are able to print from computer you should be able to receive faxes.
Try printing a test fax.
Press Menu/Setup> Then press the right arrow key to locate Tools> Then Press Ok> Again press the right arrow key to locate Run Fax Test> And press OK
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Scanner Failure usually results in Hardware Failure. However there is one step you can try. Try connecting the printer directly to wall outlet or any other power outlet and the issue should be resolved.
Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on Scanner System Failure Scanner failed, cannot make copies or fax Scanner failure. Unable to scan, copy, or send a fax Scanner failure, cycle power
You may want to try following these steps: 1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product. 2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer. 3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.
If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.
try ti perform steps as ---->Disconnect the power cable from the back of the printer and then press the power on button for 3- seconds and then at the same time connect the power cable at the back of the printer and then try to turn on the printer and then try to make copy from the printer
The Scanner System Failure error occurs if the scanner bulb is not being
heated up to the correct temperature or there is some other issue with the
scanner hardware. Verify that the scanner bulb is lit. Power cycle the
all-in-one product and see if the error comes back. Perform the steps given
below to power cycle your all-in-one product.
1. Shut the computer system
off, then disconnect the all-in-one product from the power source. Leave the
all-in-one product disconnected from the power source for at least one full
minute. 2. Reconnect the power, then restart the computer system.
it does, take it off of any power strip and plug it directly into a wall
power outlet. The power strip may not be supplying enough power to the
product. Cold ambient room temperatures may also cause this error. Try
moving the unit to a warmer room and see if the error reoccurs. The unit
will need to be serviced if the bulb does not come on.
semi-full reset by following the steps given below:
Caution: A semi-full
reset will reset or clear the following information:
* Return the
user settings to the factory defaults * Delete language and country settings
on some models * Fax logs * Fax headers * Fax speed dial
This means that there is an internal failure of some kind (e.g. the scanner is stuck). Be sure that the shipping lock has been removed and try again. HP is very good about support, try contacting them through their website or by phone.
this is usually the case when certain settings that are required by the registry are not in place, The solution could be as simple as unistall the scanner driver restart the system and reinstall the scanner driver.
If this doent work get back old registry values by going to start-Programs-accessories-system tools -system restore and restore the settings to the time when youre sure the scanner worked .
I found this solution at HP website. It worked for me. Good luck!
A Scanner Bulb Error message is received as a result of the HP LaserJet 3300mfp series product scanner’s inability to find the home reference point.
Perform the following steps to walk the scan assembly from the home base and resolve the issue.
1. Remove and replace the power cord from the unit.
2. Wait approximately 35 seconds for the scanning assembly to “walk out" and then quickly remove the plug again.
3. Repeat steps 1 and 2, three to four times until the head moves approximately 1 inch away from its normal resting place.
4. Replace the plug and let the product fully finish the boot cycle.
The "Scanner System Failure" error occurs if the scanner bulb is not heating to the correct temperature or there is some other issue with the scanner hardware
Please follow the below given instructions to resolve the issue.
Please remove the All-in-One Printer from the Power Surge Protector and plug it directly into a wall Power outlet, as the surge protector may not provide enough power to printer.
Please perform the step given below to power cycle the unit after removing the print cartridges from the printer:
1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the USB cable from the computer.
2. Wait 30 seconds.
3. Plug in the power only
4. Repeat steps 2-3 two more times.
5. On the third time after plugging the unit into power, reconnect the USB cable from the all-in-one to your computer.
Reset the All-in-One to the factory default settings by using these instructions:
1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.
2. Then, press and hold # and 6 while plugging in the power cord.
Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.
Note: A semi-full reset will do the following: The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.
Hope, this solution would work for you.