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If your door is already locked and you get an "F" error press and hold
the cancel button, and select drain/spin. If this still doesn't work
and your clothes are trapped inside do not resort to getting out the
crow bar and a sledge hammer. (Though you may really feel like doing
just that). You can manually unlock the door by following these steps:
Unplug washer or disconnect power. - Remove the lower kick panel. -
Reach up along the inside of the front and locate the bottom of the
door switch/lock unit. - Located on the bottom of the door
switch/lock unit is a teardrop shaped tab. - Gently pull the tab down
about a 1/4˝ or until a click is heard. - The door may be now
https://secured.whirlpool.com/Service/...nsf/.../Duet%20Job%20Aid.pdf I think Duets have a propensity to have door lock failures...Why removing the surge suppressor would make a difference I have no idea. F/dL Door Lock Error A Door Lock Error occurs if the door cannot be unlocked. It will try to lock it 6 times before displaying the error. Door Lock Mechanism broken or removed from the Door Check Door Lock/Switch Assembly Check the wire harness connections to the Door Lock/Switch Assembly and Central Control Unit (CCU) Door Lock/Switch Assembly Failure
Front load washers are so tight ( to seal in water ) that they tend to leave water in door gaskets and other places.. This water gets stagnant and can build up mildew etc..Home depot and other home goods stores sells a product called AFRESH and you use it about once a month ( with no clothes in washer).. It does help a bit..
Other techniques you can try would be to wipe down the gasket around the door opening after a wash is complete and to leave the door open between washes to let it air dry.. You should be using HE type laundry detergent and very little of it ( sveral drops is enough per load)..
Well du is a door lock error but it can also mean an error with communication to the main control board or ccu. f11 is also a communication error in either the ccu or the mcu ( motor control board)......easiest thing to try is to unplug all your connections to the ccu and plug them back in and try it again.....sometimes a wire harness just may be loose....if that dosent work I would look at replacing the ccu ( central control unit )
you got a door lock (dl ) issue, can be caused by a bad door lock, but can also be triggered by a baad CCU (located under main top assy.. might have also have a wiring problem leading to the lock assy "popped "off by chance.