Question about Samsung SF-560 Plain Paper Laser Fax

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Can't send all faxes

Can't send some faxes. Comes up with no answer or com prob.

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Call the bad numbers from a regular phone and listen for fax tones.

Posted on Aug 31, 2008

  • dhinch Sep 08, 2010

    I get a fax tone when I call the fax numbers with a phone. What is my next step in getting the issue fixed?

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I can send a fax without any problem, but am not able to receive. I have set it to send after 3 rings, but the phone rings and then my answering machine comes on. I just turned my answering machine off. ...


Set the answering machine to answer incoming calls before the printer does. For example, if you set the answering machine to answer calls after three rings, set the printer to answer calls after five or six rings. Also, make sure the fax line is plugged into the Line port on the back of the printer and the fax settings are correct (phone number, pick-up on rings, etc).

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Check menu settings and confirm the machine is set for automatic answer. If its in manual mode, you have to hit the start/go button when the fax rings to accept the transmission.

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Your fax machine thinks everything is OK. If you can receive you can send.

call the failing fax number with a regular phone and listen for fax tones.

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I called HP and they had a free solution promptly.
Thanks tho

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Try disconnecting the power from the back of the base. Then press and hold the delete key while reconnecting the power. When power comes back on press play one time. If that does not work, your unit needs to be replaced.

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I have checked all my connections and I can't send a fax. It comes back no answer but I know the problem is on our end

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hmmm..did you call your fax? give me the number of your fax, and I'll call it first, then fax something to see if it's on the receiving end(which could be the case)

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Can't get this fax machine to work with my answering machine


I have the same problem. I can send a fax, but if I try to receive a fax, the distinctive ring goes off, and it says RECEIVE on the display, but it doesn't receive anything, and there is nothing in the memory. Any ideas? PLEASE HELP!!!!!

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1 Answer

Cant't send out any faxes.


Are you using the little cord that came with the printer to hook up your fax. It is a special cord. You cannot just plug a phone line into the fax.
You have to use the little cord, or equivlent. Go to
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00014834&lc=en&cc=us&product=421991&dlc=en

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