a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Hi, why do you want to change the drum, the drum goes about 5 000 000 copies and its too expensive. The drum cleaning blade goes about 150 000 copies and to change him on your own you need service manual. For service manual write me on firstname.lastname@example.org
yep. as long as the print quality is good and stable, and the toner consumption is good (8K to 10K of pages per bottle) you can just reset the maintennace count at f7-03 on service mode. probably your machine count reached at 120k. :)
In the service mode there might be an automatic fuser and drum cleaning mechanism that could be activated. The fuser web is in the drum section of the unit and when this is coated with toner and the cleaning mechanism is inactive, you could get this problem.
Let me know if you do not know how to get into the service mode of the copier. It normally is pressing the following three buttons simultaneously - Original, Function and the number 3. It may take a few tries before you get the sequence properly. Also, if it requests a password, try 0000 or 00000000 (8 zeros or 4 zeros)