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hi there...do you already install the software from cd driver of your webcam...if not.first you must install driver this webcam cd to your PC or notebook.it's easy just following instruction that shown at monitor. after you install the driver computer need to restart.usually the sofware is include with cd driver and will put shortcut at the desktop.but if not showing you may click "start menu" looking the program with label "Creative Suite". If you lost the cd driver of webcam you can download the driver for free at Creative website and looking the support/dowlnload find the type of your webcam (usually there is sticker or tag under your webcam) download it and install to your PC or notebook..good luck