Question about Ricoh Aficio CL2000N Laser Printer

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Mac OSX 10.4.11 won't print to Ricoh Aficio CL2000n network printer

For some reason (the only thing I can think of is adding a pw to my wireless network) my Mac OSX 10.4.1 quit printing to my Ricoh Aficio CL2000N network printer. I have done everything - deleted and added the printer, reset the printing system, powered everything off and on, spent 2 hours on the phone with mac support, installed the newest ricoh driver, removed the WPA password and left my network unprotected -- and nothing helps.

My mac can ping the network printer no problem, no loss of packets. It sees the printer and allows it when I add it by IP address. But when I print to it - no matter what application - it looks like a go, then immediately goes to "Job Stopped". And that's that.

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  • chris407x Oct 11, 2008

    I just got a Ricoh c220n and I am trying to get it to work over the network with Mac and Linux machines here. I am not a printer guru. I get the same symptoms as the CL2000N. I can reach the printer's setup page at the URI in a browser, access all of the print settings for the printer and check toner, etc. through the Mac Software that Ricoh provides and set up the printer in the Print Preferences. When I start a print job it just does not seem to ever find the machine on Mac OS X 10.4.x and just hangs. This is with the most up to date drivers from Ricoh.

    Thanks.

  • clogan Nov 11, 2008

    I have Mac OSX 10.5.5 (the newest version) and am also having the same problem with my Ricoh Aficio c220n color laser printer.  I tried all of the same things, but the only thing that seems to work is resetting the printer to its factory settings.


    To do this, turn off the printer power.  Then push and hold the two buttons on the printer while turning the printer back on.  Continue holding the buttons until you see a red flashing light on the status panel.  At this point, you can release the buttons.


    For some reason, doing this seems to return the printer to defaults and I'm able to print from my Mac again, but only for a while.  Before long, I have to do it again.

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As an update:

I actually had a Ricoh tech come out to my house. It was a warranty service - I was very impressed! He did some fiddling around, said that there was no problem that he could detect but... after he left the Macs can print to the printer no problem. From what I can recall, all of the settings were identical to what they were in the first place on the Mac side.

I still can't get my linux machine to print there but it is a low priority and I am really not trying very hard.

I wish I had more enlightening input.

Posted on Nov 24, 2008

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Okay, this is what worked for me...
1) Remove the printer from your printers by going to System Preferences, then click on Print and Fax.  Highlight the printer and click the "minus" button below it to remove the printer.
2) Reset your printer by restoring it to factory settings.  On my printer, you would do that by turning off the printer, wait a few seconds, hold down the two buttons on top of the printer, turn on the printer, then continue holding the buttons until the red "Alert" light begins to flash.  Then let go.  The printer will reset itself and then start back up again.
3) Go back to System Preferences and hit the "plus" button to add the printer.  When the next windows opens, make sure the "Default" button is highlighted and wait about 15 seconds for your printer to show up.
4) Highlight the printer, DON'T CHANGE THE NAME IN THE TEXT BOX, make sure the proper "Print using" driver is selected, then click "Add."
5) That should add the printer as your default printer.  Just make sure you don't change the name of the printer either in Leopard or by going into your printer's configuration utility.  Everything needs to remain as default!
With this printer, I used to try to change the name of the printer when I was setting it up to something more familiar like "Network Color Laser Printer" or something like that, but after about two days of working, it would suddenly not work printing from my Mac anymore (although the Windows computers could print to it without a problem).  Now, after leaving everything with its default name, my Mac always connects to the printer.
Anyway, just try it out-- what have you got to lose?

Posted on Nov 23, 2008

  • clogan Dec 14, 2008

    Actually, I found a program online called "Print Therapy" that really helped with all of my printer problems.  Apparently, my main problem was that I just needed to re-establish permissions (I don't really understand what permissions are, but I know how to deal with them!)


    Anyway, you can either install the demo for Print Therapy (which should fix your problems) or you might want to try to repair disk permissions.  Just go into Disk Utility (type that into Spotlight) and click on your hard drive.  You should see a button on the screen that says "Repair Disk Permissions".


    Hope that helps!

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