It answers for a second and then disconnects the call.
It's set on fax only. I've had this machine for over a year and never had a problem. When calling in, it rings for 1/2 ring and then disconnects the call. It doesn't matter if it's another fax machine calling or another phone. It is a seperate line used just for the fax machine. There is a dial tone when I pick up the receiver,and I don't know what's wrong. I looked through the manual and it doesn't cover this problem. All of the setting look fine. Help........
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Sorry, but you have to be more specific on what are you trying to achieve and what you have done so far. Do you want the unit to automatically answer a call and receive the fax? If so, make sure that you have switched it to FAX mode (press the MODE button repeatedly until FAX is shown on the display). You can also set it to FAX/TEL mode, whereby the machine will answer the calls and signal (ring) if it is a voice call not a fax. The default setting is for the machine to answer after 4 rings, refer to the manual if you want to change this value (you can download the manual here: http://welcome.solutions.brother.com/BSC/public/files/dlf/doc002079/FAX4100e_UsaEngUsr_B.pdf
If you want to manually receive a fax after you've picked the phone up yourself, then when you hear the other side fax beeping, simply press the START button.
To stop it from interfering with the telephone conversation:
Fax interrupts telephone conversations in answering machine mode (AnsMode) Solution:
Setting the Receive Mode - ICMF 4150
Setting the Receive Mode
Press <Additional Functions>.
Use <> or <> to select [5 FAX SETTINGS], then press <OK>.
Use <> or <> to select [3 RX SETTINGS], then press <OK>.
Use <> or <> to select [3 RX MODE], then press <OK>.
Use <> or <> to select the desired receive mode, then press <OK>.
For [AnsMode], make sure an answering machine is connected to the machine.
If [AnsMode], [FAX/TEL], or [DRPD] is selected, you can select some settings as below:
[AnsMode CHK TIME] (select time from 10 to 30 seconds for the answering
machine to start playing outgoing message after receiving a call) --- [FAX DETECT TIME] (select the duration from 10 to 70 seconds for the fax to detect)
[FAX/TEL] --- [RING START TIME] (select the time from 0 to 30 seconds for the phone to start ringing after receiving a call) --- [F/T RING TIME] (select the duration of ringing from 10 to 45 seconds) --- [F/T SWITCH ACTION] (select the action the machine will take after the ringing ends, Receive or Disconnect)
>first run fax test, press set up go to tools menu then select run fax test,all entries should be pass >then check your connections, do you have one line or number for your fax and phone?or a separate line or another number for fax and another number for phone? >let me assume you only have one number for fax and phone.. >check connections, this should be downstream connection, the fax machine using the black phone cord provided by hp should be connected directly to the phone jack using line 1 at the back of the fax and the answering machine or the telephone should be connected to ext 2 or line 2 at the back of the fax...there should be no other devices phone or answering machine connected directly to the phone jack. >next set rings to answer on the fax machine higher than the answering machine...if your rings to answer on answering machine is 4 rings, set the fax to 6 rings...if it is a voice call the answering machine will pick it up at 4 rings then if it detects that it it a fax tone then it will transfer the call to fax. >also check if auto answer is on in your fax >you can check auto answer and rings to answer by pressing set up or menu button on your machine look for it in basic fax settings or advance settings >also check if your voice prompt for your answering machine is not too short there should be like at least 5 seconds after cutting your message to allow the machine to transfer the call to the fax if it is a fax tone.
You probably have it in the fax/tel or TAD mode. Press the butoon on the top right side of the keyboard marked "mode" until the light above it is on "fax" only. This mode (fax/tel) is for phones/faxes hooked to an answering machine. The "fax" mode puts in into the direct answer mode as a fax machine.
Try changing the receive mode from automatic to FAX ONLY and set the number of fax rings higher. You should be able to receive phone calls and if you are not answering your phone it will automatically receive a fax.
Voicemail or telephone answering device (TAD). There is a BIG difference. Voicemail is product of your telephone service provider. If you have voicemail, most providers have a solution to this that you must arrange through them. If you have an answering machine, you can set your Brother to TAD mode. In TAD mode, if your answering machine picks up, (you must set your answering machine to answer in less rings than your fax), your fax will "eavesdrop" to listen for the fax tones from the sending machine. If it hears these tones, it will disconnect your answering machine and accept the incoming fax. If it does not hear the tones, it allows the answering machine to record the incoming message.
If you are home.
If you answer the call and hear a tone every 2.5 to 3 seconds, that signals an incoming fax. Simply touch *51 on the keypad of the phone you picked up on. You will hear some shrill tones. That is your fax machine attempting to receive the incoming fax. Hang up the phone you are on and it will receive the fax.
In any case, make sure that the receive mode is NOT set to AUTO. Set the receive mode to TAD or MANUAL.
If these instructions were not clear enough, let me know and I will send you DETAILED instructions.
You can find the manual here:
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