Question about Dell Latitude D600 Notebook

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Latitude d600 Yikes...my 4 year old laptop is scaring me. I noticed suddenly that pop ups were suddenly coming thru frequently over the past several days. I just kept clicking them off and not giving it much mind. This morning I thought I should do something about it and loaded Trend Micro Internet security 08. Program loaded, I clicked it to close the Trend Micro window, it went away and everything froze. After some time I held the start button to close. Won't power up. It goes thru the boot process until it reaches the alt,control, delete screen...when I attempted it just freezes. Then attempted to start with F2, used last known operating system (or something like that)....it goes thru to the c,a,delete again and worked ONCE, but froze on the desktop. I'm stumped and need help. Starting a new biz and need it desperately. Was given it from my old company and yep, I got no reboot discs. Desperate Dave

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  • Steve Allison
    Steve Allison May 11, 2010

    What were the nature of the 'popups?'

    Were they just annoying adware or were they Windows warnings?

    Do you accurately recall the exact verbiage of any of them?



    (Just trying to establish what kind of bug you have picked up; there may be a specific removal tool available.)

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Dave,
At this point the virus, and it was a virus no doubt, has done irreparable damage to the operating system, and possible the hard drive. You will need an operating system disc, no way around that. Once you have the disc, then you will need to reformat the hard drive using the full NTFS format, not the quick format, to ensure total deletion of the virus, and install a new operating system. If the hard drive won't format or if you have any issues during or after the install, then the hard drive has or is failing and will need replaced. If you need any futher asststance with this just ask.

Posted on Aug 29, 2008

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