Question about Brother MFC-5840CN All-In-One InkJet Printer

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Printer Jam - when i put a sheet of Avery labels, printer jams

Hope that someone can help me with this problem. I have previously been able to print standard avery labels by putting a sheet in the top paper tray. Lately when I put a sheet of labels in and send a job to print, it will jam, and show a message saying open back cover. When I do, I can see that the labels have stopped feeding (printer jam but not scrunched up), and label sheet is just sitting there half way through. When I take it out, and close the back cover, it doesn't re-set the message. I have to turn printer off and on again to be able to clear the message. This only happens with labels. Printing on paper is fine. Any ideas where to start?

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I had the same problem and was able to get around it by changing my paper setting within the Printer Properties page from "Plain Paper" to "Inkjet Paper."  Hope this helps!

Posted on Feb 12, 2009

Thanks for your response.  I was referring to the top paper tray.  The printer used to take labels, but has only just recently stopped.  

Posted on Sep 03, 2008

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When you say TOP TRAY, do you mean a paper drawer, or the BYPASS TRAY? If the labels won't feed into the bypass but bond paper does, check to see if your labels are made for inkjet printers. Go to www.avery.com and contact Avery customer support to see what product they recommend for your MFC. Labels made for plain paper printers sometimes do not work for inkjets, and vice-a-versa.

Posted on Sep 02, 2008

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