Question about Brother MFC-465CN InkJet Printer

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Receive a fax on a line sharing a answering machine

What setting should I use?

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  • jellybeanz Oct 12, 2008

    My fax was working fine. Then I decided to turn the voicemail on for the phone line that the fax shares. Now the fax doesn't work. I think the manual says that there is supposed to be a different ringtone or something for fax vs phone calls. Qwest swears there is (after nearly 2 hours on the phone with various people). But I don't notice a difference in ringtones. Any suggestions on how to solve this?

  • iaeick5 Jan 08, 2009

    Had no problems with receiving faxes, w/answering machine attached, until we switched to Qwest. Now we can't get any faxes. Is this a Qwest problem or can it be fixed via the fax machine?

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I need to know how to connect the fax to the telephone unit that has an answering machine.

Posted on Sep 20, 2008

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1 Answer

How to receive a fax


Check if the auto answer is turned on. Also, check the ring pattern if it is set to Auto. If this is a shared line with your phone and you have an answering machine, set your fax to pick up 5 rings higher than your answering machine.

If you have a voicemail service, you'll need to get a distinctive ring feature from your phone company for it to work.

Apr 13, 2012 | Lexmark Prospect Pro205 Wireless...

3 Answers

Can't send or recive Faxes


Try resetting the machine to it's defualt settings.

Jun 18, 2008 | HP Photosmart C6100 All-In-One Printer

1 Answer

Can lexmark x4650 be set to recognize fax?


For more details on how to setup your Lexmark X4650 printer for faxing, please refer to the User's Guide found on the Lexmark website.
Additional info:If you have an answering on the same line as your fax:

To make sure the printer picks up incoming faxes, set Auto Answer to On, and then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.

If you have a voicemail feature associated in the same line as your fax:

Voice mail and fax can share the same telephone line if you subscribe to a distinctive ring service offered by your telephone company. This feature allows you to have multiple telephone numbers on one telephone line. Each telephone number has a designated ring pattern (single ring, double ring, triple ring, or double and triple ring). The different ring patterns let you know which telephone number was dialed, and which device you should use to answer the call.


If you do not have distinctive ring service, then set the printer to receive faxes manually (Auto Answer Off). This setting lets you receive both voice calls and fax calls, but works best if you use voice mail more often. You need to turn off voice mail whenever you are expecting a fax.

Feb 16, 2012 | Lexmark X4650 InkJet Printer

1 Answer

Fax won't answer


If you have an answering machine connected to the same line as your fax:

To make sure the printer picks up incoming faxes, set Auto Answer to On, and then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.

If you have a voicemail feature associated to the same line as your fax:

Voice mail and fax can share the same telephone line if you subscribe to a distinctive ring service offered by your telephone company. This feature allows you to have multiple telephone numbers on one telephone line. Each telephone number has a designated ring pattern (single ring, double ring, triple ring, or double and triple ring). The different ring patterns let you know which telephone number was dialed, and which device you should use to answer the call.


If you do not have distinctive ring service, then set the printer to receive faxes manually (Auto Answer Off). This setting lets you receive both voice calls and fax calls, but works best if you use voice mail more often. You need to turn off voice mail whenever you are expecting a fax.

I hope this helps.

Should you need further assistance, please contact Lexmark Technical Support Center.

Feb 14, 2012 | Lexmark Pro901 All-In-One Inkjet Printer

1 Answer

Lexmark pinnacle pro901 will not receive faxes i can send but can not receive what do I do


Are you sharing your home phone line with your fax? Do you have an answering machine or a voicemail feature in the same line?
If you have an answering machine connected to the same line as the fax, set the answering machine to answer incoming calls before the printer does. Increase the number of rings by a factor of 3 over the answering machine. For example, if the answering machine is set to pick up on 4 rings, set the printer to pick up on 7 rings.

If you have a voicemail feature in the same line as the fax, you may want to subscribe from your phone service provider for a distinctive ring pattern feature. You can program your printer to have a distinctive ring pattern and phone number for incoming faxes.

Nov 02, 2011 | Lexmark Pro901 All-In-One Inkjet Printer

1 Answer

Can send but not receive faxes


check your fax set up... for example doe yoyu have an answering machine in house or do you have to dial out to get messages? if its an answering machine change the rings to answer on the fax machine to at least 2 rings after the answering machine answers
if its voicemail/answering service the machine may not answer at all.
if it is a shared line but with a different number specifically for the fax try a distinctive ring for the fax line and make sure the auto answer light is on. if the auto answer is not on... then the fax will not answer

Apr 06, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Faxing


Hi,
To fix this issue I would need some more information,

1. Is it a dedicated phone line Or sharing phone line?
2. If it is a sharing phone line then do you share it with an answering machine or a voice mail?
3.If it is an aswring machine or voicemail.. then how many rings has it set to answer?

Aug 25, 2008 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

How to receive faxes automatically


First this is a good machine, I use the same one and have my fax setup for the same thing. If you have a (TAD) Telephone Answering Device first you have to set up your phone to pick up before the fax, do this by setting the phone to pick up on three rings and the fax to pick up on four. Go to Menu/Fax/Setup Receive/Ring Delay. While there make sure Easy Receive is on. The machine itself will distinguish between regular calls and facsimiles and will display this info at the time of the call on its LCD screen, make sure you are using the line connection and not the phone connection. Hope this helped.

Jul 01, 2008 | Brother MultiFunction Center MFC-440CN...

1 Answer

How do I set up my X7170 to receive a FAX?


Link
Receiving a fax You can choose to receive a fax automatically, manually, or through an answering machine.
Note: For your All-In-One to receive a color fax, the machine from which you are receiving must also support color faxes.
Automatically Recommended for a dedicated fax line
Your All-In-One automatically accepts incoming faxes using the automatic answering mode. When the Auto Answer light is on, the All-In-One receives a fax after the specified number of rings set in the Options menu.
To set a number of rings for the automatic answering mode:
  1. On the control panel, press Mode repeatedly until Fax is selected.
  2. Press Options until ANSWER FAX WHEN appears.
  3. Press + to choose After 1 ring, After 2 rings, After 3 rings (default), or After 5 rings.
  4. Press Select.
  5. Make sure the Auto Answer light on the All-In-One is on.
When the number of rings that you set is detected, the All-In-One automatically receives your fax.
Manually Recommended for a shared fax and telephone line
You can choose which incoming faxes to accept by setting your All-In-One to manual answering mode.
  1. Make sure the All-In-One Auto Answer light is off.
  2. Press *9* on the telephone after you answer the telephone and hear fax tones.
  3. Hang up the telephone.
The All-In-One receives your fax.
Answering machine Recommended for a shared fax and telephone line
To receive a fax with an answering machine connected to your All-In-One, set the answering machine to answer incoming calls before the All-In-One does. For example, if you set the answering machine to answer calls after 3 rings, set the All-In-One to answer calls after 5 rings.
  1. On the control panel, press Mode repeatedly until Fax is selected.
  2. Press Options until ANSWER FAX WHEN appears.
  3. Press + until After 5 rings appears.
  4. Press Select.
  5. Make sure the Auto Answer light on the All-In-One is on.
When a ring is detected, the answering machine picks up the call.
  • If a fax is detected, the All-In-One receives the fax and disconnects the answering machine.
  • If not, the answering machine completes the call.
Note: You must set up the equipment as shown in connecting to an answering machine.


May 21, 2008 | Lexmark X7170 All-In-One InkJet Printer

1 Answer

Fax answer machine


FAX RECEPTION THROUGH AN ANSWERING MACHINE:
This mode is recommended for a shared fax and telephone line.
To receive a fax if your All-In-One is connected to an answering machine:
On the control panel, press Fax.
Set the answering machine to answer incoming calls before the All-In-One does. For example, if you have set the answering machine to answer calls after 3 rings, set the All-In-One to answer calls after 5 rings.
To change this setting on the All-In-One:
Press Options until Number of rings appears.
Press the right arrow (+) until After 5 rings appears.
Press Select.
Make sure the Auto Answer light on the All-In-One is on. When a ring is detected, the answering machine picks up the call.
If a fax is detected, the All-In-One receives the fax, and disconnects the answering machine.
If a fax is not detected, the answering machine completes the call.

Feb 18, 2008 | Lexmark X4270 All-In-One InkJet Printer

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