Question about HP Photosmart 620 Digital Camera

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HP Photosmart 620......SD 128 Card

I have a HP620 and bought a Dane-Elec 128mb SD memory card. I know this camera supports up to 128 mb. I continue to get "unspported Image" message for every photo I take (the original internal memory and 32mb Sandisk card work ok). I tried the firmware update but (unless I'm doing something wrong),the message comes up that there is no update loaded. When I open explore to find the downloaded uncompressed file,I'm not sure if I am dragging it to the correct place (my lingo is not so good...Root ?).Where or what is root?..I assumed it was the main folder (not sub folders). When I drag it over and paste (as per instructions)the camera red light flashes for a few seconds but does not turn amber in color (the instructions say it should change color and then shut off) .It does not shut off either. Please help.

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Some can't accept a card may be bad or incompatible. And while I asked if you formatted the card "in the camera", you just replied you formatted the card, but didn't spell it out and write "in the camera. Take the card and camera back to where you got it and ask them to show you working or ask for an exchange.

Posted on Sep 08, 2005


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I have an HP 320 and tried to use my newly purchased Kingston 2GB memory card. I get the message

The HP Photosmart 320 camera is too old to accept a 2 GB card. It can only handle an SD memory card up to 128 MB. (The detailed specs for the camera are available from HP here: or refer to the User Manual, also available from HP's support site for the Photosmart 320. The information is on page 61 (page 63 of the pdf).) Amazon lists a Kingston 128MB card for ~$9 here: .

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