Assuming the physical volume control on the receiver still works I would say the remote's volume control is faulty.
Read this procedure to possibly fix the remote:
http://remotes.com/remotes/servlet/rs?a=Display&contents=help_deadremote&uuid=A12963989782821
They also sell replacement remotes.
Zoom in on the picture of the original remote provided on the site (or look at your own) and get the actual remote model number.
or check eBay: search for "(model of the device or the remote) remotes", check the 'include description' box. Usually cheaper than the vendors.
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