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Cable box does not work. Not able to use guide,menu,favorites, or even change channels even in front buttons.

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Fixed through Verizon's online self service

Posted on Aug 29, 2008

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Froze


To see if the problem is with your remote control, go to the receiver and use the channel up/down buttons on the receiver itself. If you can change your channels with the buttons on the receiver, the batteries in your remote control probably need to be changed.

If you can't change channels from the receiver, turn off the receiver. Then unplug it for at least 15 seconds. Plug the receiver back it and turn it on. Again, try changing channels from the receiver itself.

Tune to a channel, and while programming is playing, try tuning to the missing channel by entering the channel number on the remote control keypad to see if channels change. Do not try to select the channel from a channel list, program guide, or favorites list.

If this approach takes you to the correct channel, you need to adjust your favorites list function. Press the "guide" button on your remote. Look for a button on your remote called "fav" or "list." Press it several times and watch for an indication at the top of the guide that you are moving from "all channels" to a particular favorites list.

If you are locked on one channel only, your Channel Lock feature is likely active. Consult your owner's manual to unlock the rest of your channels. See your owner's manual for information on managing favorite channel lists and locking out channels. Enter your password, if necessary.

Jul 30, 2012 | Coby TFTV1925 19 in. LCD TV

1 Answer

Motorola DVR Model DCX3501-M front display shows the channel selection. I want it to display the time of day and only show the channel selection when I am changing channels. The manual is of no help


It is a cable provider setup within the menu. On charter here are the steps - menu, TV guide main menu, setup, Cable box setup, front LED display.... I don't know what these other people are trying to answer for you...lol. You can also adjust the brightness display by pressing power followed by menu (starting with the tv on).

Jul 27, 2012 | Motorola Televison & Video

1 Answer

I lost the remote to my Toshiba cz27t31. I bought an RCA universal remote. The RCA manual says the tv should be set to channel 1. But I can't change the channel without the remote. So I am SOL! How...


  • You have to set the channel you want as a favorite first and you can do this from the TV. This is why the channels skip as you press up and down. Sometime or another those were someones favorite channels.
  1. Press "MENU" on the TV until "SET UP" appears on the screen.
  2. Now press ^ or v until "FAVORITE CH" appears in purple.
  3. Now press < or > to display the favorite channel FAVORITE CH menu.
  4. You will use < or > to got between "SET and "CLEAR."
  5. So now go to "SET" and press ^ or v until you get to channel 1.
  6. If you want to delete a channel first then select "CLEAR" and then add the channel you wish.
  • What your doing when you push the channel up and down on the TV buttons is going through the favorite channels. So make one of the favorite channels channel 1 and program your remote.

  • Hope this helps and thank you for using FixYa.
Regards, Tony

Jul 20, 2011 | Toshiba CZ27T31 27" TV

1 Answer

Channel lock is stuck on


To see if the problem is with your remote control, go to the receiver and use the channel up/down buttons on the receiver itself. If you can change your channels with the buttons on the receiver, the batteries in your remote control probably need to be changed.

If you can't change channels from the receiver, turn off the receiver. Then unplug it for at least 15 seconds. Plug the receiver back it and turn it on. Again, try changing channels from the receiver itself.

Tune to a channel, and while programming is playing, try tuning to the missing channel by entering the channel number on the remote control keypad to see if channels change. Do not try to select the channel from a channel list, program guide, or favorites list.

If this approach takes you to the correct channel, you need to adjust your favorites list function. Press the "guide" button on your remote. Look for a button on your remote called "fav" or "list." Press it several times and watch for an indication at the top of the guide that you are moving from "all channels" to a particular favorites list.

If you are locked on one channel only, your Channel Lock feature is likely active. Consult your owner's manual to unlock the rest of your channels. See your owner's manual for information on managing favorite channel lists and locking out channels. Enter your password, if necessary.

May 28, 2011 | Televison & Video

1 Answer

Change default channel on cable box


Called the cable provider, Time Warner, and used the "settings" menu to navigate to power on channel, where I selected the default channel.

Nov 13, 2009 | Atlantic Scientific Network connector

1 Answer

Tivo won't change my TV Channels anymore with direct cable


I re-did the guided setup in the Tivo under Messages & Settings/Restart-Reset System/Restart menu section in Tivo. Once I did that, it cleared this issue, even though I didn't have to change any of my settings thru this guided setup. I tried a reset alone first, but that did not fix it. Only this fixed it. We had lost both power and cable during a recent tree fall in a storm, and when both were restored, this problem started. I have a cable coax directly in the back of the TV (no cable box/IR etc) and the system is on a home wireless network. I actually have 2 identical Tivo's in the house set up the same way but only one had this problem. The other worked no different after the outage.

Oct 12, 2008 | Tivo Series 2 80-Hours Video Recorder

5 Answers

Picture shifts to left


I had the offset left issue for non-HD channels with my Panasonic 42" plasma, using Comcast HD cable box. Went into the configuration menu (to get there with the newer Comcast boxes, you have to turn the box off, then hit the menu button on the box immediately after). You will see on the menu a resolution (probably says 1080i), then below it a "4:3 override". Our said 480i. When I changed it to "none", so that it stayed 1080i, it worked! It also works by selecting 480p, but then the picture is stretched.

Mar 13, 2008 | Vizio P2 42 in. HD-Ready Plasma Television

1 Answer

RCA TV won't change channels


Your set uses the 195 series chassis and you have something set wrong in your guide plus. Go into the TV's menu and do a complete set-up. Take the remote and press MENU, then "8" to enter setup, then press "1" for "begin setup now" and then press "1" for English, and so on. You must enter "set up guide plus+", then press OK on the remote to choose "setup", select "USA", enter your zip code, and then if you choose "yes" for "do you have cable?" you MUST then choose "no" for "do you have a cable box" If you choose "yes" for that choice, your tuner will lock on one channel no matter what channel you try entering. After choosing "no" for "do you have a cable box", choose "no" for "do you have a VCR?", exit the guide plus menu and then skip the rest of the steps by pressing "2", and then exit the main menu by pressing "0". Your channels will then work normally.

Aug 29, 2007 | RCA P52937 52" Rear Projection Television

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