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Sometimes the water inlet gets clogged. This happens a lot if u are using well water. Take the water line loose from back of fridge. fold the tube to stop water from leaking on floor if it is a plastic tube. have a bucket handy and put line in bucket let the water flow. It should come hard and fast. If not go to water valve where it pirces the main water line. check the hole and make sure it is large enough to supply the water. I had to take a drill bit and make the hole a little larger. That fixed mine. If that is not the problem then I would replace water inlet valve on the fridge.
First thing is to remove the water from the trough. Pull out the grey standpipe in the back of water trough. Then see if the grid has a good frost pattern.If the frost pattern is NOT even then you need a service call to check the sealed system. If you do have a frost pattern check to see if the water is splashing over or make sure the drain is in the bin drain hole.If water is getting in the bin then the ice can melt as fast as it makes it.Make sure your cleaning with U-line cleaner.
mine was overfilling because the ice was getting stuck on the way out. So some stayed in the tray and when the water would refil, it would overfil and go over the stuk cubes. leaving it to overflow to the bottom and freeze like yours.
I just RR'd mine. Undo the three screws on the bottom of the metal piece that the ice maker sits on, then the two screws that are horizontle above the . Take of the back, withdraw the termocouple from the tube that goes through the foam, clip the wires (5) leaving enough of a pigtail to crimp a **** splice to the new ones. Withdraw the fill tube. Don't lose the clay that seals the holes through the insulation. Withdraw the ice maker by gently twisting and pulling straight out. Replace in reverse order. Getting the screws back in is a little tricky.