Fitting instructions for Dyson dc14 Vacuum Exhaust Pre Filter Seal

Hi Brenda, it's Jack at Dyson.

We would normally recommend having this seal replaced by a qualified Dyson engineer as part of a service inspection.

If you need some help with your DC14, or to discuss your options for repair, you're welcome to contact our experts directly by calling on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

2 filters hepa filter
Dyson Dc07 Dc14 amp Dc15 Replacement Hepa Filter replacement 975

pre filter dyson pre filter dc08 14

Hi there, it's Jack at Dyson.

A whistling noise from your DC14 could suggest a seal or component is out of place. I'm sure we can help trace the issue, and it may be a simple fix.

When you have your vacuum easily to hand, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi there, it's Jack at Dyson.

DC14 has two filters, a pre-motor filter and a post-motor filter. Both are engineered to last the lifetime of the vacuum in normal use, but only the pre-motor filter requires maintenance.

We recommend washing the pre-motor filter at least once every 3-6 months using cold water without detergent, as shown in the video below. Always ensure it's completely dry before replacing it - this could take at least 12 hours.

The HEPA post-motor filter does not require any maintenance. We advise against attempting to wash or clean it in any way as this could cause damage. It's normal for the filter to discolour over time, as it's engineered to capture the carbon dust from the motor brushes. This will not affect performance.

I hope this helps, but if you'd like any further information you're welcome to contact our experts directly at 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi there,

We recommend having the seal you described installed by an authorized technician. Please call us at 0800 298 0298 (UK) or 1-866-693-9766 (US) so we can provide further assistance.

Best wishes,

Jessica

Hi there,

Sorry to hear you're having difficulties with your DC14. If dirt and pet hair are collecting on your HEPA filter, the pre-motor filter may be incorrectly fitted, or missing from your cleaner. To check the filter is correctly fitted, please see our online support video for this cleaner:

http://www.dyson.com/support/help.asp?article=1461&product=DC14-ALLFLOORS_US

If the cleaner has been used with the pre-motor filter missing, it's probably best if you get in touch with us directly, as the cleaner may have been damaged.You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

Hi there,

If you're worried about the noise your DC14 is making, you may find it helpful to check the cleaner for blockages. You can find out how to do this in the Support section of our website:

http://www.dyson.com/support/help.asp?article=626&product=DC14-ANIMAL_US

Although the machine is new, you may also find it beneficial to wash the pre-motor filter - under normal use, this should be done every 3-6 months. You can view a video guide on the correct way to wash the filter here:

http://www.dyson.com/support/help.asp?article=1461&product=DC14-ANIMAL_US

Hopefully you should find following these steps resolves your problem. However, if you're still concerned, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks over the phone, and provide further assistance.

Kind regards,

Jack
Dyson Customer Support

Well here is the product manual for you:http://homeappliance.manualsonline.com/manuals/mfg/dyson/dc14.html.

As for the filter those can be bought many places you are looking for the one with the following part number:901420-02

But you may want to just try and clean the filter instructions can be found here: http://www.dysoninfo.com/how-to-clean-a-dyson-filter/

The red tab doesn't let the lid close if the filter is not fitted correctly or the wrong filter is fitted. Many after-market filters cause this problem.
Have you recently fitted a new after-market filter?

goto www.dyson.com and you can get a step by step instructions and even download a manual for your DC14.