Question about Sony Cyber-Shot DSC-W7 Digital Camera
Just bought a new DSC-w7 camera and for some reason the Picture Package Software will not load on my PC. It will load on my wife's old Dell Computer. What happens is that it starts the install and gets to the point of creating the program subdirectory and then just stops. It does install the USB driver without a problem. Going through the CD I got the Image Mixer software to load by manually executing the setup program for it, but that is as far as I can go. Support was no help and said that if it works on one computer, Then it must be my computer and i should go to Manufacture. PC is a Shuttle XPC with AMD Athalon Processor 1GB ram and 160GB drive. XP Professional and SP2 loaded. Anyone know what I could do to get the Picture Package software loaded? Thanx
Posted by Anonymous on
I recently bought a DVD403 Handycam which come with Picture Package 1.8. Installer falls over right after you hit the final ''Install''button (after its gathered all the parameters''. Called the support line. They took me through a bunch of simple diagnostics (disk space, processor speed, whatever). Then they told me that this was a reported and repeatable problem with installing on XP Pro and that ''the problem has been pushed back to Japan for resolution''. Also took my email address and promised to contact me with the fix when it was available. No timings were forthcoming on this when I asked. Probably worth you doing the same thing. Number is on www.ppackage.com.
Posted on Sep 08, 2005
It's not something I own, but I have had some luck disabling DEP in XP. Look up XP DISABLE DEP on google.com There can be many other reasons such as spyware damage, firewalls and more that are "in the way." Another poster found Roxio interfered with Kodak software installs. Finding the toxic combo is always fun.
Posted on Sep 08, 2005
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
Tips for a great answer:
Sep 12, 2009 | Sony Handycam CCD-TRV37 Camcorder
Apr 15, 2009 | Sony Cyber-Shot DSC-W7 Digital Camera
Oct 24, 2017 | Sony DCR-HC19E Mini DV Digital Camcorder
Dec 10, 2008 | Sony DCR-TRV285E Digital-8 Digital...
Sep 23, 2008 | Sony Cyber-Shot DSC-T5 Digital Camera
Apr 26, 2008 | Video Cameras
Apr 23, 2008 | Sony Cyber-Shot DSC-W1 Digital Camera
Apr 05, 2008 | Sony Handycam DCR-HC32 Mini DV Digital...
Apr 20, 2007 | Sony Handycam DCR-HC36 Mini DV Digital...
Apr 11, 2010 | Sony Cyber-Shot DSC-W7 Digital Camera
46 people viewed this question
Usually answered in minutes!