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E machine t 2958 starts but will not run

The computer turns on and loads all of the i-cons but will not open anything and the curser turns to an hour glass at the start button which will not function? how can i fix it?

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  • wt50 Aug 29, 2008

    when I turn it on opens to the page w/ all of my icons, but none of the icons will open and when i move the curser to the bar at the bottom of the page an hour glass come up and the start button will not work. Also the at&t self support window pops up sometimes but is empty and also will not respond to the mouse. That's all i know.



    Thanks for any info

  • Ravel Lively
    Ravel Lively May 11, 2010

    @map9966, you deserve the positive response

  • Ravel Lively
    Ravel Lively May 11, 2010

    Anything from a corrupted file to a virus infection could be affecting your system. If you want more information come back to me as I will not troubleshoot a problem where the person acts like he is not interested in the process. Been doing to much of that lately.

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Hi wt50, odds are there is a program in your system that for what ever reason is not loading correctly, hence you're mouse or windows is not functioning correctly. (When windows hour glass shows up that means a program & or files are loading).
I am betting you can still use you're keyboard to move around. Suggest you run windows system restore. To get around in windows using you're keyboard only. Open this link from Microsoft; http://support.microsoft.com/kb/301583 Help with using the keyboard instead of the mouse while in windows XP, if needed. Windows system restore is located in, Start / All Programs / Accessories / System Tools / System Restore. Take windows back to a time it was loading ok. You can also try pressing the F5 key every two seconds as your system starts up. This will prompt windows to load; Windows Advanced Option Menu. Once this opens, use you're up & down arrow keys to high-light, Last known good configuration (your most recent setting that worked). Than press the enter key. Tip: if you're current antivirus software came on a CD you might be able to boot to that CD & run a scan on you're boot files. If not you can always go to this link; http://free.avg.com/ww.download?prd=afe
This is free. Download AVG than run the software. As far as the AT&T window opening & showing nothing, that’s a call to AT&T but I suggest you try the above suggestions first. Make the call to AT&T if the support window continues to open. Chances are they'll want you to re-install the software. Lastly rule of thumb, if you installed some other software recently & afterwards you're system started to screw up, than try to uninstall that software through Add/Remove programs.

Good luck wt50!
There is always more than one way to fix windows.
Mike

Posted on Aug 30, 2008

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