Question about GE Spacemaker JVM1640SJ Microwave Oven

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Turntable doesn't rotate - GE Spacemaker JVM1640SJ Microwave Oven

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  • Anonymous Sep 22, 2008

    Mine has a similar problem, except that it moves slightly when there is nothing on it, but as soon as any weight is on it, it starts to turn very slowly, then stops. I am keeping the turntable off for now, but would like to fix it.

  • linbarmax Feb 15, 2009

    My turntable does not turn but the microwave still works fine and heats whatever I put in it. Am I damaging anything if I do not fix the turntable and just continue to use it stationary.
    Also, where would I find if I have an option to turn turntable off or on. I do not have the manual anymore.

  • wilsonswife Feb 21, 2009

    My mother's microwave developed this same problem just 2 days ago. It still heats up, but the turntable will not rotate. It is a GE Spacemaker XL 1400, and I am trying to figure out why it stopped working and how much it might cost to fix it.

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The turntable system consists of the motor, the coupler, the turntable support with rollers, and the tray.

You can see and hear a video of how a turntable motor should sound when you rotate it by hand.

If yours is not set to be "off" via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven. In some brands, you have to cut the motor cover off with snips, then use a screw when reassembling it.

If yours is a GE, you can usually find helpful exploded view diagrams and order parts by entering your full model number here.

Please write back with your brand and model number if you need further help.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Aug 28, 2008

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1 Answer

Turntable stopped rotating


Sure, if parts are available.
The turntable system consists of the motor, the coupler, the turntable support with rollers, and the tray.

You can see and hear a video of how a turntable motor should sound when you rotate it by hand.

If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven.

In some brands, you have to cut the motor cover off with snips, then use a screw when reassembling it.
You can find links to helpful exploded view diagrams and part ordering help here.

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Inspect the turntable base wheels and guides. If they are gummed up with food or other gunk, they will not turn and the turntable will not rotate. Clean as needed.


Remove the microwave case by unscrewing the casing screws with your screwdriver. Locate the turntable motor which will be directly beneath the oven floor.


Inspect the belt that connects the motor to the rotating table. If the belt is broken, replace it.


Touch the probes of a continuity tester to the electrical contacts on the motor. If the tester lights up, the motor windings are good, which means the motor is functional. If there is no light, the motor needs to be replaced.


Check the wires leading from the cord to the motor itself. Look for any breaks in the wire, or a wire that has been pulled off of any electrical connection. Any connection that has been compromised can be soldered back into place, but if the cord is damaged at all, it needs to be replaced.


Attempt to spin the motor by hand if the continuity is good and the belt is in place. It should spin freely, but if it is difficult or doesn't move at all, you will need to lubricate the bearing. Either apply spray or bearing lube to the motor axles to solve this problem, and allow the motor to spin freely once again.

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1 Answer

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cover in check to see if the belt is broken replace is needed

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Hi, one of the most common reasons why the turntable won't rotate is that the microwave isn't clean. The turntable guide and carousel can get sticky, preventing the turntable from properly moving. If you have built-on food particles or liquids, fill a bowl with 2 or 3 cups of water and 1 tsp. of liquid detergent and lemon. Run the microwave for about 3 minutes. Clean the microwave with a cloth, including the base of the turntable, guide, carousel grooves and microwave base. Your microwave turntable won't rotate if the grooves on the base of the turntable do not sit right on the carousel. Also, check the position of the turntable guide. Place the guide directly under the turntable. Remove the turntable, and then reposition it into the carousel grooves.
Motor The carousel motor is located beneath the base plate of the microwave. If the carousel isn't turning at all, check the motor. Disconnect the microwave from the power source, and remove the turntable, guide and base plate. Try turning the motor to see if it's just stuck. If it doesn't turn freely after a few seconds, examine the motor to see if it's burned out or corroded. Use an ohmmeter to see if the motor has continuity. If not, you must replace the motor.
Bushings The drive bushings are plastic components that sit underneath the cooking plate. Remove the plate, and examine the bushings. Use a magnifying glass if necessary to see if any debris is caught in the plastic. Clean the bushings, and reinsert the plate. Turn the microwave on to see if it rotates. If the bushings are extremely worn or if some of the plastic is broken off, you need to replace it, which is a complicated repair for consumers. Contact a service technician for assistance.

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Sounds like the turntable motor is burned out or you may need a new coupler which is a plastic piece that sits on the motor shaft under the round glass tray. There is no button to make this work, it should rotate automatically when you select your time.

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1 Answer

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Remove the plate, and check if the square shaped gear that normally spins the turntable is rotating.

If it is rotating, then replace the turntable gear.

If it is not rotating that means that the motor that spins the microwave turntable does not rotate, and must be replaced.

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