We have come to a brick wall trying to resolve an issue with Zhone Reach DSL product. The modem & DSLAM never lose link- but authentication drops! The non-Reach DSL modems, which authenticate on the same server, do NOT drop athentication.
We have tried everything we can think of. Checked & verified cable pairs. Tried going to an IP Dslam instead of an ATM Dslam- same results.
Has anyone run into this? Or, can you shoot us some ideas to try?
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Make sure that the DSL light of your modem is on. Because if not, even if you have the correct modem sey up still it will not communicate with your DSLAM. There should be an active connection to make it work. So better contact your ISP or internet provider for that.
Please use the following steps: 1. Remove the router and connect it directly from the pc to the modem. 2. Power cycle: turn the modem off and then the computer for 30 seconds, then turn them both back on, modem first. 3. Check you internet connection to see if it working. 4. If it working, connect the router back up. If it not working contact your ISP for dsl support. 5. Once the router is connected, release/renew the ip address. Go to the dos command type ipconfig/release press enter. Then type ipconfig/renew. Check your ip address, you shouldn't get an ip address starting with 169. If you do, this mean you have a problem with the router getting an ip address. 6. Check you internet connection after the release/renew
is because your router is dropping the connection with your ISP
Modem... It can be even an issue of modem...
the issue, what you can do is... You can connect your computer directly
to the Modem and you can check for any intermittant connectivity... if
you dont have any problem with your modem, then definitely its gonna be
the problem with your Belkin Router...
Doing a reset for the
router and reconfiguring will resolve the issue in most of the cases... If
in case if it doesnt works, then you can do a firmware update for the
router (that would be found in belkin router support website)... Even
then if it is dropping the connection then definitely it is a faulty
router...You can ask for a replacement if the product is still under
hardware & software warranty... i work for belkin... you can reach us any time in 1800-223-5546 if u are calling from USA... we work 24 X 7.... For any other countries search in www.belkin.com/support
Connect the Westell wireless to the Zhone as if the Westell is the PC that used to be connected to it. Then connect the PC (through any available port) only to the Westell. That's the WIRED connection. For the wireless to work, after connecting through the WIRED connection, there should be a CD that came with it that will help you configure the wireless.
you will need to use the power supply that came with the zhone
router......other power supplies are not interchangeable.
make sure all other items that are pluged into the other phone jacks
have inline dsl filters....do not filter the router...if you have the whole
house filter on the outside of your house you will not need to put inline
filters inside ...
These 2Wire devices are known to have their wall-wart weaken over time. Although you can measure the proper voltage coming from the wall-wart, when you load it with the DSL modem, the actual voltage drops giving you the red power light. The green DSL light may or may not be accurate while the DSL modem is not getting the power it needs. Look online or go to a store like Radio Shack for a replacement wall wart.
-- who is your internet service provider -- what is the operating system of your computer? -- is this working fine before or is this a brand new router
i have read the same problem on the supportrix forum and you may try this and see if this help solve your problem. make sure your computer is directly connected to the router
Step 1: Shutdown the computer. Step 2: reset the router while power on then Unplug the router’s power cable. Step 3: Unplug the Broadband modem’s power cable and wait for 30 seconds. Step 4: Plug in the Broadband modem’s power cable and wait for its lights to appear stable. Step 5: Plug in the router's power cable once the modem’s lights appear stable. Step 6: Power on the computer on and configure the router settings Step 7: test the Internet connection.
if this still didnot work, upgrade the firmware of your router and repeat the same steps.
configuring the router settings will depends who is your provider. if your isp is dsl you need to configure your ISP username (email address format) and password on the router. if your router is a cable no need to change any settings on the router. it should automatically work