I have a HP 2610 All-in-One. I don't fax very often, but recently I have a need to. Around the same time we got Vonage, I have had difficulty sending faxes; sometimes I need to send them 3-5 times before they go through. Receiving is the same problem.
I've heard others with VoiP have the same trouble. Is there any solution, or am I barking up the wrong tree?
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Re: Problems faxing with VoiP
Not exaclty, Becaure VOIP Is a Service provider which supports Digital, and the All-In-One we have is a Unit which detects analog signals the best.
And that is the main reason you are not able to send and receive faxes through VOIP Servies.
First i would recommend you to call Vonage and ask why you are not able to sena a fax through thrie VOIP Services.
They should have a fix for the same, because you pay for their services.
And if in case you call HP and check the same issue, they will also dierct you to call your service provider and clarify the same with them.
One step that you can try is by decreasing the fax speed.
Go to Setup/Menu in the All-In-One, Gop to advance fax setup and reduce the speed to slow and then try.
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First thing you want to confirm is whether any of these people who could send to you before have made changes such as moving to VOIP phone service as supplied by most cable companies. Fax support in VOIP is sketchy at best. Or perhaps you have just switched to VOIP. You can try to slow down the speed of the fax as the default is 33kB and 14.4kB might provide more reliabilty. I am not near my manuals right now so I do not recall the exact key sequence to get to the fax speed setting. If you need it, post an additional comment and I will post the key sequence tomorrow.
Configuring the V.34 setting to Disable (Enable is the default setting) to lower the speed.
Voice over IP (VoIP) services provide normal telephone service, including long distance service through a broadband Internet connection. These services use packets to break up the voice signal on a telephone line and transmit it digitally to the receiver, where the packets are reassembled. The VoIP services are often not compatible with fax machines.
If you continue to have problems faxing, contact your VoIP provider. Because the installation process varies, the VoIP service provider will have to assist in installing the all-in-one fax component.
Although a fax might work on a VoIP network, it can fail when the following events occur:
• Internet traffic becomes heavy and packets are lost.
• Latency (the time it takes for a packet to travel from its point of origin to its point of destination) becomes excessive.
There is two things i can think of that can cause this. The number one is if you are using a voip carrier (like vonage or att voip or comcast digital voice) they are usually not compatable with fax machines. You will need either a dedicated fax line or you will need to whats called a fax line from vonage or comcast, or from your voip service. If you are using a phone line test to make sure you have it connected correctly buy simply dialing your cell phone or a friends cell phone (let him know you are going to test) once you do this you will hear a ring and an annoying fax machine tone buzzing in your ear. if this is the case and you do have everthing connected correcly i would put a trouble ticket in with your phone company, to test the line condition of your line (to make sure its not shorting or anything like that)
i hope this helps if there was more information i could do better but hopefully this will help out a bit.
Vonage claims to work with all fax machines. However, some customers
report having had trouble sending and/or receiving faxes with Vonage
and other voice-over IP (VoIP) providers. The difficulties are a
frequent topic in help forums and even made the Wikipedia entry for
Vonage. Frustratingly, the problems have been intermittent and hard to
diagnose, and some customers have resorted to buying a new fax machine
that better-suits Vonage’s optimum specifications. The company’s
official “help” resource suggests lowering the baud rate on the fax
machine to 9600 (or “slow”) as well as disabling the machine’s ECM
(error correction mode) feature, if applicable. Also, make sure the fax
machine is on the “standard” setting. Some users have had good luck
adding *99 before dialing, as that resets the bandwidth for that call. Vonage
also allows its customers to send faxes over the Internet, without a
fax machine, by uploading documents to the Vonage web site. There is no
additional charge for this service if you’re on the company’s
“Unlimited Plan.” Per-minute customers will see fax use applied toward
their monthly minutes allowance. Hope this helps.
Are you connected to a VOIP line for your fax?
A VOIP line can come from a company like Vonage or your local cable co.
Unfortunatly, faxing over VOIP (Internet) is not always successful. You might want to talk to your VOIP provider if they have a solution.
Are you trying with the same fax to send and recieve? Some traditional fax machines have probles connecting to fax modems, which is what you have in an Office Jet.
Try having someone else send you a fax and try sending to another number. Otherwise, you might have a defective fax modem.
You may not need a separate fax line from Vonage. If you don't need a dedicated fax line, you can try changing the "Bandwidth Saver" settings on your Vonage voice line from your account on the Vonage website. Perform the following:
1. Login to your Vonage account online and click the "Features" tab. 2. Scroll down to the "Bandwidth Saver" link and click on the "Configure" button. 3. You will see a scrollbar with 3 settings: 30kbps, 50kbps and 90kbps
NOTE: My "Saver" was set to 90kbps (Highest Sound Quality) by default.
4. Click on 30kbps (Normal) and click "Submit". 5. Wait about an hour before testing as it could take that long for the change to take effect. 6. Send a test fax to the HP fax test service at 1-888-hpfaxme (1-888-473-2963).
NOTE: This is a GREAT service provided by HP. If your fax goes through correctly, you will receive a return fax within five minutes.
We upgraded to Verizon FiOS and never thought the increased upload speed (4mbps) would present an issue sending faxes. WRONG. We never had fax issues with DSL, Comcast or even Broadstripe VOIP service but for some reason Vonage + FiOS = no fax. That is until we set our Vonage VOIP sound quality to "Normal". Our phone voice quality has been much more reliable since throttling back. This sentiment has also been shared by other Vonage users who have experienced echoing and noise when utilizing the higher quality settings.
Your phone coversations may not have FM quality sound but they will have AM quality and usually that is just fine.
If your fax machine has a Telephone Answering Device (TAD) setting, you can share your voice line with your fax machine and be able to receive faxes and voice messages. Hopefully this will work for you.
I can tell you after trying Vonage a few years ago and them telling us to change all sorts of settings on the machine, that faxing never worked and now I have no idea what the factory default settings should be. So, if you decide to try it, WRITE DOWN THE DEFAULT SETTINGS so you can switch them back if you need to!
Iam afraid HP Supports VOIP Services, they always says that we do not assure fax in VOIP Service because it is not analog it is digital they always refer to your service provider
Also you can tried reducing the speed of the fax machine
That is> Press Menu/Setup> then scroll toAdvance Fax setup> Then Fax Speed> then Press Ok> And reduce the speed to Slow and then try.