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I think you should keep looking for another solution, but what i know is that for out of warranty carbon players you can't get it fixed through rio/sonic blue, they will only replace it for a new one/remanufactured one for 99$.
Here's a link to a previous post of someone who had the same problem as you: http://www.fixya.com/ThreadView.aspx?thid=101466&prdid=230965
It is easier to fix it yourself. Very carefully take off the faceplate (you can put it back on later using a hair dryer). There are two slots there that you can use to release the back casing. I used an eyeglass screwdriver to gently press down on the catch. There are three other catches on the back - one on each side and one on the top by the headphone jack. Be extra careful when releasing the top one. Once you have the back cover off, it is easy to see where the wheel has broken. I used a two-part epoxy on the two places of the volume wheel that had formerly attached it to the control and put it back in place. Once this has dried, replace the back cover and use a hair dryer to heat the adhesive on the face plate. Stick the face plate back on, and you're done.